Subject Matter Expert
2 weeks ago
Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference. We have launched our ambition, Mission Zero - enabling our customers to move towards zero emissions in mining and cement. We need your leadership skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.
We are looking for a competent Collection Specialist who has handled US B2B customers to contact debtors and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments.
Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
- Source contact information with internal tools or through skip tracing
- Making collection calls to the customers & discussing past due AR
- Liaise between internal stakeholders & external customers to ensure the invoices are received in a timely manner
- Reconcile discrepancies for non-payment of invoices & resolve
- Identify and rectify unidentified cash and manage end to end collections
- Follow up regularly with customers on overdue invoices
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Excellent communication skills (written and oral) - English - Mandatory; Spanish - Good to have
- Proven experience as a B2B Collection Specialist managing US Geography for a minimum of 5 years (Good to have)
- Good negotiation skills
- Knowledge of billing procedures and collection techniques
- Familiarity with laws related to debt collection in the USA
- Working knowledge of MS Office (Excel / PPT) & Oracle
- Ability to work in a target-oriented environment without getting stressed
- Bachelor’s or master’s degree in commerce
- Will need to be ready to work during weekends & stretch during month ends based on business requirements.
What we offer
- Competitive benefit package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options
- Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)
- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
- Financial support for continuing education
- Employee Assistance Program
- An equal opportunity employer committed to creating a diverse and inclusive workplace
- A global network of supportive colleagues and growth opportunities
As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.
No recruiters and unsolicited agency referrals please.
About FLSmidth
FLSmidth is a global services and technology company with an annual turnover of approx. EUR 2.7 bn. We are the world’s leading supplier of services and sustainable technology for the cement and mining industries. To maintain our market-leading position, we invest in technological innovation and training of our more than 10,000 employees worldwide. For further information on FLSmidth business and services, visit
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