Academic Counselor

1 week ago

Kolkata, India Medhavi Skill University Full time

_Job description_

**Duties & Responsibilities**:

- In addition, assist in the conversion process of leads generated from different sources, to prospective admission seekers for the courses offered by our university programs.
- Provide comprehensive counselling to the prospect.
- Cooperate with parents and teachers as well as other interested parties.
- Study and update student records.
- Prepare and present reviews on progress.
- Working with telephony and CRM systems.
- Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets.
- Any other work / responsibility as assigned by the HOD from time to time.

**Skills & Abilities**:

- Good English language ability
- Good English Communication Skills
- Ability to speak clearly and articulately
- Ability to manage complaint calls with a calm disposition
- Patience
- Some amount of knowledge of call center systems such as telephony systems, CRM Databases and Computer
- Willingness to learn and understand all the products and services offered by the university
- Ability to multi-task

**Experience**:

- 2 to 5 years of relevant work experience.
- Previous experience working as a counsellor in an education institute preferred

**Salary**: ₹10,000.00 - ₹12,000.00 per month.(Negotiable)

**Location**: Sector 3, Bidhannagar, Kolkata.

**Job Types**: Full-time, Regular / Permanent

**About company**: Medhavi Skills University (MSU) is a government notified and UGC, DGT & NSDC recognized Skills University of North East India, which has been established with the passage of the Medhavi Skills University Act 2021 by the Sikkim State Government. MSU is promoted by a group of IIT / IIM

Alumni with a vision to bring convergence of the skilling ecosystem with the higher education tracks by promoting in-demand Skill Integrated Higher Education linked to Employability and career progression. MSU is the first of its

kind pioneering university model where corporates/ industries are the stakeholders and influencers in curriculum design, programme delivery and for providing practical skills training via on-the-job training opportunities.

For further details, visit website

**Salary**: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Academic counseling: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9905952252

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