Center Operations

Minimum Experience: 3-5 years of relevant experience

CTC: As per industry norms

Location: Lucknow

A Center Manager is the face of a company, managing communication in both directions. Responsible for all communications, PR, Social media, events and managing site day to day operations. A Center manager helps build, grow and manage a company’s or brand’s online communities. Using analytics tools to monitor social media outlets, online forums, and blogs, a Center manager finds out what people are saying about a company or brand. A Center manager also engages with customers and fans and uses social media and live events to help increase brand loyalty.

**Responsibilities**:
A center manager is responsible to maintain healthy relations with the building management team and with coordination to resolve if any issues.

Regular property inspections and concerns to pass on to operations.
- Following the budget is given by CT.
- Making sure of minimum energy consumption on a daily basis.
- He/she must be able to build a good rapport with the customers and greet the customers when they enter the office overall building a strong relationship with the customers.
- Handle customer requests promptly
- It is the duty of a Center Manager to keep a record on people who have come to the office. Maintain records of their queries /feedback.Maintain adequate stocks of office supplies.
- Center Manager is entirely responsible for up keeping the allotted floor or site. On a daily basis, she/he should take regular rounds in the property and if any concern should report to the responsible department.
- Keep up the workflow of the internal client working area.
- Attend regular meeting coordinated by the Business Centre. Self-Supervisor to discuss the situation for improvement.Ensure appearance, hygiene, courtesy, and telephone manners are in good order.
- Organizing events and management.
- Customer relations
- Communications/marketing strategy
- the Center Manager is responsible for creating strategic marketing/communications plans to provide direction for the company’s publicfacing communications. Updating ongoing events.
- Business development - A Center Manager can also be responsible for business development and sales.
- Managing Accounts related data on a daily basis like Clients Agreement, Clients KYC, Vendor invoices, Vendor payment status & follow-ups, Rental payments. (Hard copy to maintain)
- Operation related data on a daily basis like, o Daily ops reports. o Meter reading report. o Pantry sales report o Training report. o Frisking report. o Vendor Food sales report. o Lost & found the report. o MMR monthly. o Pest control report. o HK/Pantry consumption report. o Happay Card expenses report. o Plant vendor visit report. o Water delivery report. o VMS report.
- Managing Security/ Pantry / Housekeeping staff work (Expectations to pass on)
- Operating a postal service for tenants, including receiving and sorting all incoming mail for tenants, administering the collection, franking, and dispatch of tenant’s post including registered and recorded mail
- Operating a telephone message taking and answering service for tenants when appropriate arrangements have been made.
- Operating a clerical service for tenants, including word processing, photocopying, faxing, etc.

**Requirements**:

- Hotel Management degree preferred
- Strong verbal and written communications
- Exceptional public speaking skills
- Exceptional organizational and multitasking skills
- Passion and understanding for entrepreneurial communities
- Mindset open to new and innovative solutions