Service Planner

2 days ago


Mumbai Maharashtra, India TVS Motor Full time

**About the company**-TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company.

Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Services Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions.

**Group Company**: TVS Motor Company

**Purpose of the role**:
The CSI/NPS planner in TVSM tracks customer satisfaction and loyalty through feedback surveys. It helps identify areas for improvement, enhancing customer retention and guiding product and service enhancements.

**Responsibility**:
Driving & achieving the 9.00 + CSI In All India Focus Dealers

Improving the Check points towards CSI Achievement (% of 9.00 + Dealers, washing quality, Service Explanation & Road test offered

Managing the Call center operations with quantitively closed calls and quality of Closed calls as per the SOP.

Improving the SQIP check points improvement at Focus CSI Dealers

MIS - N + 30, ECM, Low CSI AO / Critical CSI improvement / Field interaction

Automation of Reports like MPCP Rader chart, 3W1H & Voice bot calling

**Managing Points (Key KPIs/KRAs)**:
CSI

NPS


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