Application Support

**Job Title**:Application Support

**Location**:Pune

**About Barclays**

**Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.**

**Risk and Control Objective**

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

**Working Flexibly**

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.
- Network Tools Engineering Lead is accountable for the engineering, development and support of number of key services within the Bank used for monitoring and management of our network systems. This is a leadership role with people management responsibility for a diverse team of talented engineers within the Network Tools Engineering team.

**What will you be doing?**
- Successfully manage the DevOps/SRE model within the team to deliver stable 24/7 services and platforms
- Enable successful transition to the target state by structuring the product backlog into features and releases, understanding and managing inter and intra product dependencies.
- Build and manage multiyear product roadmaps aligning them to overall strategy.
- Provide highly visible leadership for major incidents and operational issues impacting the business, including oversight of recovery/resolution, impact assessment/mitigation and post-mortem/action plans.
- Act as a Continuous Service Improvement champion, embracing innovation, automation and process optimisation to exceed business expectations through improved service quality and operational efficiency.

**What we’re looking for**:

- Experience in Service Management and qualified to ITIL Foundation Level
- Strong organisational and leadership skills, with the capability of creating, leading and working in teams
- Ability to manage relationships with key internal and external stakeholders at Senior Management level
- Ability to produce engaging written communications at senior leadership level
- Extensive experience in Chairing meetings up to a senior level; being a strong chairperson that achieves the purpose and agenda items of the meetings.
- Excellent knowledge and experience in design, deployment and support APM Tools and monitoring systems at a large enterprise.
- Experience managing and developing high-performing global teams
- Strong knowledge of incident, problem, change, capacity, resilience, monitoring and automation, with a proven track-record of delivering improvements to the overall stability, quality and efficiency of service

**Skills that will help you in the role**:

- Knowledge of industry standard tools for monitoring like Appdynamics, Aternity, ITRS, Splunk and chef.
- Good SQL Skills and knowledge on Database like Oracle and SQl server.
- Knowledge on continuous integration and continuous Deployment tools like Git and Jenkins and CI/CD pipelines.
- Experience in Linux based systems, with strong scripting ability (Bash, Python), Good Knowledge on Cron Jobs and shell scripting.
- Good to Have-Knowledge on AWS, Azure, Apass V3 and Apaas V4.
- Experience with Integration of multiple toolsets.
- Strong problem solving skills and ability to multi-task.

**Where will you be working?**

Pune

**Be More at Barclays**

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

**Our Values**

**Purpose, Values and Mindset**

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

**Respect**

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

**Integrity**

We operate with honesty, transparency and fairness in all we do.

**Service**

We act with empathy and humility, putting the peo