Unified Communications

**Job Description** We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**: Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- The Senior Consultant provides deeply technical Microsoft Lync and Skype for Business support to our Enterprise Customers. Senior Technical Support Consultants are accountable for resolution of the most complex technical Incidents and Problems.

Job responsibilities include:

- Provide technical support to Enterprise customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft Unified Communication products.
- Manage escalations to ensure timely and high quality resolution of all issues.
- Monitoring & maintaining availability of customer’s ‘Lync’ and ‘Skype for Business’ infrastructure.
- Ability to analyse and interpret data, capture and trace logs to resolve customer issues in live working environment.
- Write technical articles contributing towards product knowledge base
- Analyze user problems and develop trouble shooting solutions
- Improve existing systems by analyzing areas of modification with a team or individually Maintain systems by monitoring,
- Identifying, and correcting network issues Create technical specifications and best practices

LI-UG1

**You will be successful in this role if you have**:
B.S. in Computer Science (CS), Information Technology (IT), Electrical Engineering (EE), Computer Engineering (CE), Master of Computer Applications (MCA)

Cumulative or major GPA of 3.0 or higher

Sound Knowledge of basic computer science concepts, programming, and Information Systems

**Experience**

Minimum 8 years relevant work experience

Must have prior experience providing technical support to Enterprise Customers

**Skills and Abilities**

Must possess strong working knowledge of Microsoft LYNC and Skype for Business Server, Office Communications Server (OCS), and Exchange Unified Messaging (UM).

Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies

Must have prior experience providing technical support to Enterprise Customers.

In-depth Knowledge of Media gateways & Session Border Controllers.

Good Working Experience and understanding of various Codecs (G.711, G.723, G.729 etc.) and VoIP technology.

Good knowledge in Microsoft Office Products (Excel, PowerPoint, Outlook etc.).

Outstanding attention to detail and capacity to demonstrate continual learning

Exceptional analytical and problem solving capabilities

Excellent deductive and inductive reasoning skills

Strong interpersonal verbal and written skills

Ability to work both individually and with teams

**Personal Qualities**:
Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills. Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they do

Must be able to work proactively and under pressure

**Other**:
Willing to work in rotational shifts including Night Shifts

Willing to travel and relocate to Gurgaon or vicinity if required

**eeo**

Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity