Unified Communications

1 week ago

Gurgaon, India Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- **Skills and Abilities**
- Must possess strong working knowledge of **Microsoft Teams, LYNC and Skype for Business Server, Office Communications Server (OCS), and Exchange Unified Messaging (UM).**
- Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies
- Must have prior experience providing technical support to Enterprise Customers.
- In-depth Knowledge of Media gateways & Session Border Controllers.
- Good Working Experience and understanding of various Codecs (G.711, G.723, G.729 etc.) and VoIP technology.
- Good knowledge in Microsoft Office Products (Excel, PowerPoint, Outlook etc.).
- Outstanding attention to detail and capacity to demonstrate continual learning
- Exceptional analytical and problem solving capabilities
- Excellent deductive and inductive reasoning skills
- Strong interpersonal verbal and written skills
- Ability to work both individually and with teams

**Personal Qualities**
- Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills. Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they do
- Must be able to work proactively and under pressure

**Others**:

- Willing to work in rotational shifts including Night Shifts
- Willing to travel and relocate to Gurgaon or vicinity if required

LI-UG1

**You will be successful in this role if you have**:
Key Qualifications

**Qualification**:

- B.S. in Computer Science (CS), Information Technology (IT), Electrical Engineering (EE), Computer Engineering (CE), Master of Computer Applications (MCA)
- Sound Knowledge of basic computer science concepts, programming, and Information Systems

**Experience**:

- Minimum 3 years relevant work experience
- Must have prior experience providing technical support to Enterprise Customers
- Prior exposure to **Microsoft Unified Communication Technologies

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