Installation Associate

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Installation Associate

Job Location: Mumbai, Maharashtra.

Position Summary:
Coordinate certain aspects of the installation, de-installation and site survey requests associated with Global Accounts. This might include software and hardware (i.e., routers, modems, workstations, PCs, laptops, printers, etc.) for our customers or third-party customers. The main purpose is to ensure that the requested event is completed to the satisfaction of the customer. The key aim is to get the right engineers allocated to all customer requests and to provide the engineers and customers with the necessary information for the event to run smoothly.

Key Areas of Responsibilities:

- Accountabilities_

Please note that every account works slightly differently, and they do not all provide the same services. Need to be quick to learn all the projects basic outline. Atleast need to have basic understanding of Project Management.
- Quotes_

Provide the customer with a quote for a potential event, with the information provided by the customer about the project.
- Request processing_

After receipt of a request for a job from the customer, validate and process the request, create Service Request Form to request an engineer, and create an entry in the relevant tracker database/spreadsheet.
- Securing engineers_

Liaise with the schedulers in the countries where the events take place to ensure an engineer gets assigned to the jobs. Manage the availability issues, try to re-schedule events with the customers or escalate the issue to the relevant people within NCR.
- Confirming the event_

Before each event, make sure that the customer knows the details of the engineer who will attend the site. Make sure that the relevant documentation and contacts have been forwarded to the engineer.
- Pre-call to Engineers Before the visit_

Good Communication skills will be key here. Call tech 4 days/2 days/24hrs/2hrs according to the customer’s requirement and ensure FE is ready for the visit and has all the prerequisites to ensure the activity takes place smoothly and without any last-minute surprises.

In case the Engineer raises any concerns or issues, make sure to engage the Internal & External stakeholders and keep them updated on the same in real-time to ensure the activity runs smoothly.
- Closure / Pickup requests._

Get the closure details (time spent on site, travel time, number of trips, additional costs) from the engineer or the country scheduler. When equipment gets de-installed, arrange the collection of the equipment by courier service.
- Billing_

From the closure details, use a pricing matrix to calculate how much the customer should be billed for each event. Take part in billing reviews with the customer.

Mandatory skills / Experience- Will need to be highly personable with first-class communication skills.- Highly organized.-
- Must have experience in a customer service environment.- Will need to be capable of working within very tight deadlines.- Will need to be an effective problem solver.- Will have good organizational skills and be able to work well both independently and within a team.- Experience working in QuickBase, Service Now (SNOW / SAP), ERP tools (Enterprise solutions) or any Project Management tool.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.