IT Service Operator

**Hello Visionary**

We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a phenomenal addition to our vibrant team. Siemens Mobility is an independent handled company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. The Information Technology (IT) department has the global responsibility for the internal IT of Siemens Mobility. Its goal is to provide a robust and efficient IT landscape derived from business and market demands. Your personality and individuality make the difference. In our team, we increase business performance and point the way into the digital age. Is that exactly your thing? Then live your passion in a cross-location team in which you can actively craft the future of our company. You open up new possibilities for our customers with your competence. Connected with this is an exciting career path that leads you to ever new projects and solutions in the field of IT for Siemens Mobility.

**We are looking for an IT Service Operator - ALM**

**You’ll make a difference by**:
Continuous monitoring of processes, target-oriented and fast intervention and a high awareness of all current issues are key elements of successful operation and high user satisfaction.
- You will handle L1 (first-level) and L2 (second-level) support activities, including ticket triaging, basic troubleshooting, escalation, and resolution
- You will assist in system and network issue identification, evaluation, and troubleshooting, coordinating with relevant teams when needed
- You will support end-users by addressing access issues, usage questions, and error resolution, ensuring high user satisfaction
- You will work closely with internal ALM tool teams and improve tool stability
- You will help create and maintain service documentation, standard operating procedures, and update the knowledge base
- You will assist in the rollout of new tool versions, upgrades, or migrations—including infrastructure setup (on-prem/cloud)
- You will support the onboarding and operations of future ALM platforms, ensuring smooth integration into the IT landscape

**You’ll win us over by**:

- A degree or equivalent experience in Computer Science, Electrical Engineering, or equivalent technical background
- You possess very good problem-solving skills, ability to work independently, meet deadlines, and maintain a high level of confidentiality
- 3+ years of experience in IT system operations or ALM tool support
- Hands-on experience with L1 and L2 support processes, including ticket systems, escalation procedures, and user communication
- Experience in supporting ALM tools such as Polarion, Redmine, JIRA, Git, ClearQuest, or ClearCase
- Familiarity with Linux and Windows operating systems, including basic networking and system administration
- Practical experience with AWS or Azure cloud platforms in system monitoring or infrastructure operations
- Skills in scripting (Shell, Python, or PowerShell) and using monitoring tools (e.g., Prometheus, Grafana, CloudWatch)
- Strong organizational, time management, and interpersonal skills
- A collaborative great teammate who can work optimally in a global and multi-vendor setup
- Fluent English (C1 level) is important; German is a plus
- Willingness to travel to Europe for short-term assignments when required
- A customer-focused approach with a drive for automation, reliability, and service quality

**Join us and be yourself**

We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and build a better tomorrow with us.

**Make your mark in our exciting world at Siemens.