Principal Architect, DevOps

**Role - Principal Architect, DevOps**

**Standard Title - Principal Architect, DevSecOps**

**Location: Bangalore, India**

**About Us**

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

- Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

**Role Description**

DevOps is a core, cross-functional discipline that spans the entire organization, offering the unique opportunity to collaborate with multiple teams across diverse products and platforms. Your role is central to ensuring software features are reliable, scalable, and ready for both build-and-launch and operational handoffs.

This is a fantastic opportunity to be part of a highly skilled team where your impact will be felt organization-wide. It also offers a platform to deepen your expertise in DevOps while enhancing both your technical and strategic business skill sets.

You will be immersed in a cutting-edge DevOps ecosystem featuring CI/CD automation, ephemeral (dynamic) environments, automated QA pipelines, fan-out deployment strategies, blue/green releases, and scalable deployment to partner environments—ranging from on-premises to multi-cloud platforms.

**Your Responsibilities**
- Establish continuous delivery and deployment pipelines integrated with release workflows to support streamlined release orchestration.
- Own infrastructure architecture and define non-functional requirements, ensuring alignment with the overall technology roadmap and platform launch objectives.
- Champion a Site Reliability Engineering (SRE) culture across the organization by promoting industry best practices, standards, tools, documentation, and reusable code across engineering teams.
- Design, develop, and drive adoption of solutions that enhance observability, reliability, and operational efficiency across the platform.
- Integrate AI-driven solutions into the software development lifecycle to enhance development and operational efficiency.
- Troubleshoot complex, cross-platform issues spanning OS, networking, and databases in a cloud-based SaaS environment; handle live production incidents and ensure implementation of SRE best practices.
- Conduct system discovery and analysis to identify and implement performance, availability, and reliability improvements.
- Collaborate with software engineers and QA teams to ensure the system meets non-functional requirements such as performance, availability, and security.
- Maintain comprehensive system documentation, develop runbooks, and ensure key system knowledge is accessible to relevant stakeholders.
- Manage and monitor infrastructure deployment and orchestration, including servers, Docker containers, Kubernetes clusters, and other backend components.
- Stay up-to-date with security trends, proactively identify vulnerabilities, and troubleshoot complex security issues.
- Participate in an on-call rotation, including weekend support, to ensure high availability and quick incident response.

**Required Technical Competencies**
- Bachelors or masters degree in Information Technology/Computer Science or equivalent combination of education and experience
- **Minimum 14+ years of hands-on experience with CI/CD platforms, Kubernetes, and a strong background in DevOps, SRE, and Agile methodologies.**:

- **Expertise in designing, developing, testing, and implementing CI/CD pipelines for automating build, deployment, and cod