Customer Support Executive

2 weeks ago

Goregaon Mumbai Maharashtra, India bizaccenknnect pvt .ltd Full time

**Profile:

- Customer Support Executive(Finance)**
**Experience:

- 1 to 5 years**
**Location:

- Goregaon East (Mumbai)**
**Qualification:

- Any Graduate**

**Role and Responsibilities-**:

- Guiding members through account set-up, product queries, transaction issues and any other challenges they may face.
- Troubleshooting issues faced during the member lifecycle.
- Delivering a WOW member experience every time.
- Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
- Continuously improve the member support process using insight into the overall experience, tracking feedback, and providing such a team meeting.
- Work on ensuring quick response time, and ensure a stellar member experience.
- Proactively review the user journey, find and work upon areas of improvement
**Skills-**:

- Excellent written and verbal communication skills and strong command over the English language.
- Problem Solving ability with strong solution orientation.
- Prior experience working in a member-facing role or in the hospitality industry (preferred).
- Proactiveness and ability to take ownership of tasks and projects.
- Strong operational expertise, time management skills and a growth mindset.

**Regard**
**Shivani Rawat**
**9667044640**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9667044640

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