Sales Co-ordinator

**Job Title**:Sales Coordinator**

**Location**: Sankrail Industrial Park, Howrah, West Bengal

**Company Name**: HR Steel Industries

**Department**: Sales & Marketing

**Reports to**: Director

**Company Overview**:
HR Steel Industries is a dynamic and rapidly growing organization committed to delivering exceptional products and services to our customers. With a focus on innovation, quality, and customer satisfaction, we foster a culture of teamwork, continuous improvement, and professional growth. As part of our ongoing expansion, we are seeking a talented and experienced Customer Relationship Manager (CRM) to join our team and help drive customer success and satisfaction.

**Job Purpose**:
**Key Responsibilities**:

- **Customer Relationship Management**:

- Build and maintain strong, long-lasting relationships with key customers, ensuring high levels of customer satisfaction and loyalty.
- Act as the primary point of contact for customer inquiries, concerns, and support requests, ensuring timely and effective resolution.
- Understand customer needs and provide tailored solutions to meet their requirements.
- **Data Management & Reporting**:

- Utilize advanced Excel and Google Sheets to manage customer data, track orders, and monitor key performance indicators (KPIs) related to customer satisfaction and product delivery.
- Prepare regular reports on customer activities, feedback, and sales performance for internal teams.
- Analyze customer trends, identify opportunities for improvement, and provide recommendations to enhance service delivery.
- **Collaboration with Sales & Operations**:

- Work closely with the sales team to identify opportunities for cross-selling and upselling products to existing customers.
- Collaborate with the operations team to ensure the accurate and timely delivery of products to customers.
- Provide input into product development and feedback from customers to improve the overall product offering.
- **Problem-Solving & Conflict Resolution**:

- Address customer complaints and issues effectively, striving for solutions that ensure customer satisfaction and retention.
- Act as an advocate for the customer within the company, working to resolve problems quickly and efficiently.
- **Customer Feedback & Surveys**:

- Implement and manage regular customer satisfaction surveys to gather feedback on products and services.
- Use customer insights to propose improvements to processes, products, and customer engagement strategies.
- **Market Knowledge**:

- Maintain a solid understanding of the industrial market, including trends, competitor activities, and customer expectations.
- Provide strategic insights to senior management based on market research and customer data.
- **Customer Retention Strategies**:

- Develop and execute strategies to enhance customer retention and satisfaction.
- Ensure that customers receive a high-quality experience from the first point of contact through to post-sales support.

**Key Performance Indicators (KPIs)**:

- Customer satisfaction scores (CSAT).
- Retention rates and repeat customer business.
- Timeliness of issue resolution (response and resolution time).
- Sales growth with existing customers (cross-sell and upsell).
- Accuracy and completeness of customer data management.
- Customer feedback scores (through surveys and surveys response).

**Qualifications and Experience**:

- **Education**: Bachelor’s degree in Business, Marketing, or a related field.
- **Experience**: Minimum of 5 years of experience in customer relationship management, preferably in the industrial market.
- Strong experience in advanced Excel and Google Sheets for data analysis, reporting, and tracking.
- Prior experience in handling large datasets, customer orders, and generating actionable insights from data.

**Skills and Competencies**:

- **Technical Skills**: Advanced proficiency in Excel and Google Sheets (pivot tables, data analysis, and reporting).
- **Customer Service Skills**: Exceptional communication skills with a focus on problem-solving, relationship-building, and conflict resolution.
- **Organizational Skills**: Ability to handle multiple tasks and projects efficiently in a fast-paced environment.
- **Analytical Thinking**: Strong ability to interpret customer data and insights to propose actionable solutions.
- **Market Knowledge**: In-depth understanding of the industrial market and customer needs in this sector.
- **Teamwork**: Ability to collaborate across different departments to ensure customer success.

**Personal Attributes**:

- Proactive and self-driven.
- Strong attention to detail and organizational skills.
- High level of professionalism with a customer-centric attitude.
- Excellent time management and multitasking abilities.
- Strong problem-solving capabilities.

**Why HR Steel Industries?**

At HR Steel Industries, we offer a collaborative environment where you can grow professionally and make a real impact. As part of our team, you'll have th