Agent Medical Billing
2 days ago
Key Responsibilities:
- Customer Interaction:
- Handle inbound and outbound calls related to medical billing inquiries, insurance claims, and payment processing.
- Provide accurate information to patients regarding their billing statements, insurance coverage, and payment options.
- Billing and Claims Support:
- Assist in resolving billing discrepancies and claims denials with patients, providers, and insurance companies.
- Verify insurance eligibility and benefits to support accurate claim submission.
- Documentation:
- Update patient accounts and maintain detailed call logs in the system.
- Ensure proper documentation of all communication and actions taken during the resolution process.
- Compliance and Confidentiality:
- Adhere to HIPAA guidelines and organizational policies to ensure patient data confidentiality.
- Follow up on outstanding accounts and overdue payments in compliance with legal and ethical standards.
- Problem-Solving:
- Address patient concerns and complaints promptly and professionally.
- Collaborate with other departments to resolve escalated issues effectively.
**Job Types**: Full-time, Permanent
Pay: ₹13,609.54 - ₹31,416.87 per month
**Benefits**:
- Internet reimbursement
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Overtime pay
Work Location: In person
Expected Start Date: 01/03/2025
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