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Customer Care Executive

2 weeks ago

Mansarovar Jaipur Rajasthan, India Grow Hopes Full time

**Job Profile**: Customer Care Executive

**Location**:Jaipur (Work From Office)

**Salary**: ₹27,000 to ₹32,000 CTC (Annual Income) - Based on interview, experience, and qualifications

**Responsibilities**:

- Escalate customer queries via call, phone, chat, and mail.
- Resolve issues for international customers.
- Provide the best resolution to customer queries.
- Maintain strong relationships with customers.
- Meet customer requirements and ensure satisfaction with effective resolutions.

**Requirements**:

- Qualification**: 12th Pass
- **Experience**: Minimum 6 months required
- **Skills**:

- Excellent communication skills (Verbal & Written) - Most Important
- Basic computer knowledge
- Flexibility to work in a 24/7 environment (Night, Noon, Day) - 9-hour shifts as per business requirements
- **Working Days**: 6 days a week

**Additional Benefits**:

- **Relocation Bonus**: ₹10,000 (International process) after probation period of 3 months
- **Accommodation**: Free guest house accommodation for 14 days (only stay).
- **Travel Reimbursement**:Up to ₹700 for travel tickets
- **Internal Job Posting (IJP)**: Eligible after 12 months across India
- **Abroad Opportunities**: Eligible after 18-24 months

Why Relocate to Jaipur?
- **Cost of Living**: Lower compared to metro cities; PG accommodation available for ₹3.5K to ₹5K.
- **Travel Time**: Shorter travel time within the city allows for personal time for hobbies, higher studies, or leisure activities.
- **Recreation**: Numerous historic sites for picnics and weekend getaways.
- **Food**:A wide variety of non-veg and veg options at reasonable prices.
- **BPO Industry**: Jaipur is emerging as a hub for BPOs due to lower costs and a healthier work-life balance.

**Interview Process**:
1. Briefing about the interview and job profile

2. HR Round - Telephonic

3. Operation Round - Video (Zoom/MS Teams)

4. Validation Round (At Jaipur office)

5. Documents Verification

6. Versant Test

**Post-Selection**:

- Letter of Intent (LOI) provided upon selection
- No leaves for the first 90 days, apart from week-offs

We look forward to welcoming dedicated and skilled individuals to our team

Pay: ₹27,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (required)
- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person