Customer Care Executive
1 week ago
**Job Profile**: Customer Care Executive
**Location**:Jaipur (Work From Office)
**Salary**: ₹27,000 to ₹32,000 CTC (Annual Income) - Based on interview, experience, and qualifications
**Responsibilities**:
- Escalate customer queries via call, phone, chat, and mail.
- Resolve issues for international customers.
- Provide the best resolution to customer queries.
- Maintain strong relationships with customers.
- Meet customer requirements and ensure satisfaction with effective resolutions.
**Requirements**:
- Qualification**: 12th Pass
- **Experience**: Minimum 6 months required
- **Skills**:
- Excellent communication skills (Verbal & Written) - Most Important
- Basic computer knowledge
- Flexibility to work in a 24/7 environment (Night, Noon, Day) - 9-hour shifts as per business requirements
- **Working Days**: 6 days a week
**Additional Benefits**:
- **Relocation Bonus**: ₹10,000 (International process) after probation period of 3 months
- **Accommodation**: Free guest house accommodation for 14 days (only stay).
- **Travel Reimbursement**:Up to ₹700 for travel tickets
- **Internal Job Posting (IJP)**: Eligible after 12 months across India
- **Abroad Opportunities**: Eligible after 18-24 months
Why Relocate to Jaipur?
- **Cost of Living**: Lower compared to metro cities; PG accommodation available for ₹3.5K to ₹5K.
- **Travel Time**: Shorter travel time within the city allows for personal time for hobbies, higher studies, or leisure activities.
- **Recreation**: Numerous historic sites for picnics and weekend getaways.
- **Food**:A wide variety of non-veg and veg options at reasonable prices.
- **BPO Industry**: Jaipur is emerging as a hub for BPOs due to lower costs and a healthier work-life balance.
**Interview Process**:
1. Briefing about the interview and job profile
2. HR Round - Telephonic
3. Operation Round - Video (Zoom/MS Teams)
4. Validation Round (At Jaipur office)
5. Documents Verification
6. Versant Test
**Post-Selection**:
- Letter of Intent (LOI) provided upon selection
- No leaves for the first 90 days, apart from week-offs
We look forward to welcoming dedicated and skilled individuals to our team
Pay: ₹27,000.00 - ₹32,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Rotational shift
- UK shift
- US shift
Supplemental Pay:
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (required)
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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