Front Office Supervisor

2 days ago

Sholinganallur Chennai Tamil Nadu, India Ilara Hotel and spa Full time

**Key Responsibilities**:
1. Team Management: Supervise and motivate the front office team to ensure efficient and effective service delivery.

2. Customer Service: Ensure that all guests receive exceptional service, and resolve any complaints or issues promptly.

3. Front Office Operations: Oversee the management of front office systems, including check-in/check-out, room assignments, and key control.

4. Staff Training: Develop and implement training programs to enhance the skills and knowledge of front office staff.

5. Quality Control: Monitor and maintain high standards of hospitality, cleanliness, and maintenance in the front office area.

6. Communication: Liaise with other departments, such as housekeeping and maintenance, to ensure seamless operations.

7. Problem-Solving: Handle guest complaints, issues, and concerns in a professional and courteous manner.

8. Reporting: Prepare and submit reports on front office performance, including occupancy, revenue, and customer satisfaction.

**Requirements**:
1. Education: Bachelor's degree in Hospitality Management or a related field.

2. Experience: Minimum 2-3 years of experience in a front office supervisory role.

3. Skills: Excellent communication, leadership, and problem-solving skills.

4. Knowledge: Familiarity with front office systems, hospitality software, and revenue management principles.

**What We Offer**:
Competitive salary and performance-based incentives.

Opportunities for career growth within the Ilara Hotels and SPAs brand.

A supportive and inclusive work environment.

Discounts on dining and hotel stays within our properties.

**How to Apply**:
Phone Number: 8921796402 ( LINI ANTONY - HR )

Join Tandoori Tamashaa and be part of an exciting culinary journey that celebrates authentic Tandoor flavours with a modern twist

Pay: From ₹18,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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