Sales Force

4 days ago

Ahmedabad, India Pacific Global Solutions Full time

**Job Profile**:
**Eligibility**
Any (Sales force exposure - admin mgt, Dashboards, Marketing reports etc.)

**Experience**
3 to 5 Yrs of experience required

**Key Duties & Responsibilities**
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Complete regular internal system audits and prepare for upgrades
- Manage Pardot setup, integration and management
- Coordinate the evaluation, scope and completion of new development requests
- Work with management team to establish suitable processes to support administrative, development, and change management activities
- Work independently with members of the user community to define and document development requirements
- Coordinates, plans and leads user acceptance testing, end to end test execution and defect/change tracking
- Analyze and mitigate bugs and issues
- Participate in design and code reviews
- Provide support in fulfilling service requests
- Support and/or lead release planning and deployment
- Assess and make recommendations on processes, design, operations and testing
- Demonstrated understanding of business process development and improvement initiatives

**Skills Required**:

- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills
- Must demonstrate exceptional verbal and written communication skills
- Good English speaking skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Self-motivated, detail-oriented, organized, hardworking, and a great team player with excellent interpersonal skills

**Experience Required**
- Experience with Salesforce Lightning
- Strong understanding of sales and marketing processes
- Pardot tool development and management
- Sales Cloud, Service Cloud and Developer certifications preferred
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong data management abilities
- A documented history of successfully driving projects to completion
- A demonstrated ability to understand and articulate complex requirements

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