L1 and L2 Application Support

ekSource Technologies Pvt Ltd* is an Information Technology Services and solutions company providing IT Solutions and Development Services, such as - Business Process Reengineering and Analysis; System Architecture & Design; Application and Product development and implementation; and Software Integration and Customization services. It is a wholly-owned subsidiary of ekSource Technologies, Inc, a US-based company that has been in business since 2008 with headquarters at Herndon, VA, and development centers in Nashville, TN, and Pune, India.*

**We pride ourselves on the ability to run projects smoothly and efficiently. We are strong and diverse, committed and steadfast, inventive and resourceful, young, and dynamic.**

**What we do**:

- **ekSource excels in building teams with strong functional knowledge and technical expertise. ekSource partners with leaders in the industry to fully harness their potential and bring the right solutions for our clients’ and partners’ Business.**:

- **Our core capabilities are in Mobile and Web Application Development, Product Engineering and Development, Web API Development and Integration, Predictive BI analytics, Cloud solutioning.**:

- **We align with our client’s business needs to provide efficient technology-agnostic solutions to their business problems.**:

- **We leverage Microsoft.NET, Java/J2EE, Android, iOS, Big Data, Sitecore, Pega, and UI/UX technologies to execute IT solutions and product development.**:

- **We use ‘ekSource Agile’ as our Delivery method with a focus on Continuous and iterative development deliveries and builds with viewable progress to the client.**

Role:

- Application Support Engineer*
Primary Skills:

- L1 or L2 Application Support, MYSQL, AWS Basics, Core Java, API's & Unix Commands
**Experience Level**: 1- 4 years*
Expected Start date:

- Immediate
**Work location**: Pune*
Shift Timings:

- Rotational Shift (6.30 AM - 3.30 PM IST, 2 PM - 11PM IST and 10 PM - 7AM IST )

**Key Responsibilities**:

- Provide Application Support for a critical enterprise app for internal and external customers.
- Good understanding of **SQL queries**.
- Good understanding of **API concepts.**:

- Strong knowledge **of databases.**:

- You will be responsible for successfully troubleshooting and debugging technical issues and identifying modifications needed, as well as: Troubleshoot issues (network, web apps, file system, and user management).
- Develop custom scripts, web tools and technical explanations to support customers.
- Document and track customer support tickets from opening through resolution.
- Manage customer expectations through the issue resolution process.
- Participate in on-call rotation throughout the year.
- Recommend and implement improvements to existing technical support tools, procedures, and processes.

**Technical Experience**:

- Prior experience of working with a client and/or debugging/fixing production problems.
- Excellent Problem-solving and analytical skills.
- Strong scripting skills.
- Should possess good hands-on SQL skills.
- Requires strong monitoring, analytical and critical thinking skills.
- Excellent interpersonal skills.

**Professional Attributes**:

- Good Communication skills
- Good Presentation skills

*

**Salary**: Up to ₹1,500,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Day shift
- Night shift

**Experience**:

- Application support: 1 year (preferred)