L1 and L2 Application Support

2 weeks ago

Pune, India ekSource Technologies Pvt. Ltd. Full time

ekSource Technologies Pvt Ltd* is an Information Technology Services and solutions company providing IT Solutions and Development Services, such as - Business Process Reengineering and Analysis; System Architecture & Design; Application and Product development and implementation; and Software Integration and Customization services. It is a wholly-owned subsidiary of ekSource Technologies, Inc, a US-based company that has been in business since 2008 with headquarters at Herndon, VA, and development centers in Nashville, TN, and Pune, India.*

**We pride ourselves on the ability to run projects smoothly and efficiently. We are strong and diverse, committed and steadfast, inventive and resourceful, young, and dynamic.**

**What we do**:

- **ekSource excels in building teams with strong functional knowledge and technical expertise. ekSource partners with leaders in the industry to fully harness their potential and bring the right solutions for our clients’ and partners’ Business.**:

- **Our core capabilities are in Mobile and Web Application Development, Product Engineering and Development, Web API Development and Integration, Predictive BI analytics, Cloud solutioning.**:

- **We align with our client’s business needs to provide efficient technology-agnostic solutions to their business problems.**:

- **We leverage Microsoft.NET, Java/J2EE, Android, iOS, Big Data, Sitecore, Pega, and UI/UX technologies to execute IT solutions and product development.**:

- **We use ‘ekSource Agile’ as our Delivery method with a focus on Continuous and iterative development deliveries and builds with viewable progress to the client.**

Role:

- Application Support Engineer*
Primary Skills:

- L1 or L2 Application Support, MYSQL, AWS Basics, Core Java, API's & Unix Commands
**Experience Level**: 1- 4 years*
Expected Start date:

- Immediate
**Work location**: Pune*
Shift Timings:

- Rotational Shift (6.30 AM - 3.30 PM IST, 2 PM - 11PM IST and 10 PM - 7AM IST )

**Key Responsibilities**:

- Provide Application Support for a critical enterprise app for internal and external customers.
- Good understanding of **SQL queries**.
- Good understanding of **API concepts.**:

- Strong knowledge **of databases.**:

- You will be responsible for successfully troubleshooting and debugging technical issues and identifying modifications needed, as well as: Troubleshoot issues (network, web apps, file system, and user management).
- Develop custom scripts, web tools and technical explanations to support customers.
- Document and track customer support tickets from opening through resolution.
- Manage customer expectations through the issue resolution process.
- Participate in on-call rotation throughout the year.
- Recommend and implement improvements to existing technical support tools, procedures, and processes.

**Technical Experience**:

- Prior experience of working with a client and/or debugging/fixing production problems.
- Excellent Problem-solving and analytical skills.
- Strong scripting skills.
- Should possess good hands-on SQL skills.
- Requires strong monitoring, analytical and critical thinking skills.
- Excellent interpersonal skills.

**Professional Attributes**:

- Good Communication skills
- Good Presentation skills

*

**Salary**: Up to ₹1,500,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Day shift
- Night shift

**Experience**:

- Application support: 1 year (preferred)

  • L1/L2 Support Specialist

    1 week ago

    Pune, Maharashtra, India VAK Consulting LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Provide L1/L2 support for business users and technical teams.Monitor and troubleshoot issues related to Vertafore applications (AMS360, ImageRight, NetRate).Work closely with internal stakeholders to resolve business and operational challenges.Analyze system performance, identify bottlenecks, and recommend improvements.Respond to incidents, service requests,...

  • AS400 L2 Support

    1 week ago

    Pune, Maharashtra, India Systems Plus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Total 68 years of experience in AS400 and JDA MMS support, with hands-on experience in L2 troubleshooting and mentoring. Retail experience is a big plus.•      Perform 100% of L2 responsibilities, including intermediate troubleshooting of AS400,JDA MMS, WMS, MAO, Storenet modules for data inconsistencies, job failures, and integration...

  • L1 L2 Engineer

    2 weeks ago

    Mumbai, Pune, India Greatlink Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesProvide Level 1 (L1) and Level 2 (L2) technical support for network infrastructure, including routers, switches, firewalls, VPNs, and LAN/WAN connectivity.Troubleshoot complex network issues using various tools such as ping, traceroute, MRTG, and Wireshark.Configure and troubleshoot IP addressing schemes, subnetting concepts like...

  • Application Support

    1 day ago

    Pune, Maharashtra, India FIS Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Application Support (Windows) Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all...

  • Engineer (IT Infrastructure L1 or L2)

    2 days ago

    Pune, Maharashtra, India Ultra Corpotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ResponsibilitiesProvide L1/L2 support for IT infrastructure (network, systems, and end-user devices).Manage and troubleshoot IT Hardware & Desktop Support issues.Monitor and support Network Infrastructure (LAN, Wi-Fi, VPN).Assist in Cloud & Virtualization administration (basic level).Ensure compliance with IT Security & Company policies.Log, track, and...

  • NET Full Stack Developer

    5 days ago

    Pune, Maharashtra, India Realign Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Type: Full TimeJob Category: ITJob DescriptionJob Title: .NET Full Stack Developer (L1 & L2 Level)Location: Onsite – Noida | Pune | Hyderabad | BangaloreEmployment Type: Contract & Full-timeExperience Level:L1 Developer: 3–4 years of .NET full stack development experienceL2 Developer: 5–7 years of experience with proven ability to lead small...

  • Consultant –Application Support L1

    3 weeks ago

    Pune, India Genpact Full time

    Job Description Inviting applications for the role of Consultant -Application Support L1! In this role, you will be a part of the L1 support team who will take ownership of customer issues reported and see problems through to resolution Responsibilities - Take ownership of customer issues reported and see problems through to resolution. - Research, diagnose,...

  • SAP TRM L2 Support Specialist

    2 weeks ago

    Pune, Maharashtra, India Brainamaze Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a skilled SAP TRM L2 Support Specialist to deliver advanced functional support for Treasury modules. The role includes resolving complex incidents, performing root cause analysis, coordinating with L3/vendor teams, and driving process improvements. Key Responsibilities: Provide advanced functional support for SAP TRM modules. Resolve...

  • L1 Microsoft 365

    2 weeks ago

    Pune, Maharashtra, India Flynaut Infotech Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleFlynaut is looking for enthusiastic and customer-focused L1 Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills. This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of...

  • L1 Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Flynaut Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With...