Client Servicing Executive

2 days ago

Mumbai, India Trijog Know Your Mind Full time

**ABOUT US**:
Trijog - Know Your Mind, we are India’s leading and amongst top ten start-ups in the mental health care and holistic wellness. We offer a range of counselling solutions for **Individuals, Corporates and Educational Enterprises globally. **Initiated in the **year 2014, we have **managed to successfully touch over **10 million minds **& transform the way **mental health is perceived in India.**

**Responsibilities**:

- Manage inbound calls in a timely manner
- Greet client and follow the standard communication “scripts” when handling different clients
- Identify clients’ needs, clarify information, and answer client’s queries.
- Understand the Clients concerns and schedule their appointment with an appropriate psychologist according to the client’s preference in terms of day and time.
- Post booking the appointment, educate & explain standard procedure for First consultation to the client.
- The CSE needs to send a confirmation message to the client post booking the appointment.
- Place outbound calls to verify customer satisfaction.
- Ensure compliance with set standards of customer service when conversing with clients
- Assist customers in resolving any issues related to our services
- Assist Psychologist in resolving any issue related to clients.
- Coordinate with the client on call to book follow up appointments.
- Regularly maintaining records of the scheduled & confirmed appointments in the Digital Diary
- Go the extra mile to build and maintain positive relationship with clients
- 1 year of work experience
- Bachelor’s Degree in any field.
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of clients.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Timing** - 10:00 am to 6:00 pm
**Mode** - Hybrid
**Working Day** - 3 Days in office and 3 Days Work from home

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- client servicing: 1 year (preferred)

**Speak with the employer**
+91 8657016756

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