Customer Service Coordinator

4 days ago

Ernakulam, India IGA TECH INDUSTRIAL ELECTRONICS PRIVATE LIMITED Full time

Job Title: Service Coordinator

Company Name: IGA TECH Service LLP

**Job Description**:
As a Customer Service Coordinator at IGA Tech Service LLP, your primary responsibility will be to ensure exceptional customer satisfaction by coordinating and managing customer service operations. You will play a crucial role in maintaining positive relationships with our clients and resolving any issues or inquiries they may have.

As a Customer Service Coordinator, you will need a combination of interpersonal, communication, problem-solving, and organizational skills. Here are some essential skills for a Customer Coordinator:
Excellent Communication: Strong verbal and written communication skills are essential for effectively interacting with customers. You should be able to convey information clearly, listen attentively to customers' needs, and provide accurate and helpful responses.

Empathy and Patience: Customer coordinators need to demonstrate empathy and patience when dealing with customer inquiries, complaints, or issues. Being understanding and calm in difficult situations can help diffuse tensions and provide a positive customer experience.

Problem-solving: A key skill for a customer coordinator is the ability to identify and resolve problems efficiently. You should be able to analyze situations, think critically, and propose appropriate solutions to customer issues, while maintaining a focus on customer satisfaction.

Time Management: Customer coordinators often handle multiple customer inquiries simultaneously. Effective time management skills are crucial to prioritize tasks, respond to customer requests promptly, and meet deadlines.

Adaptability: Customer coordinators should be adaptable and flexible, as customer service situations can vary greatly. Being open to change, learning new processes or technologies, and adjusting to different customer personalities and preferences are important for success in this role.

Organizational Skills: Strong organizational skills are essential to manage customer information, maintain accurate records, and effectively follow up on customer requests or issues. You should be able to maintain an orderly system to track and retrieve customer data efficiently.

Teamwork: Customer coordinators often collaborate with various internal teams, such as sales, logistics, or technical support. Having good teamwork skills allows you to work harmoniously with colleagues, share information effectively, and collectively resolve customer concerns.

Technology Proficiency: Familiarity with customer service software, CRM systems, and other relevant tools is important for managing customer interactions and maintaining accurate records. Being comfortable with technology can help streamline processes and enhance the overall customer experience.

Education : Degree

Time : 9 am to 5.30 pm

Location :vazhakkala

NO :9947241166

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9947241166

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