Tele Caller

2 weeks ago

Brigade Road Bengaluru Karnataka, India KALPANA ENTERPRISES Full time

**Job Title: Tele Caller**

**Location**: Brigade Road, Bengaluru

**Job Type**: Full-time

**Job Summary**:
The Tele Caller in loan recovery is responsible for recovering outstanding debts from clients and ensuring timely payment. The role involves contacting debtors, negotiating payment plans, and maintaining accurate records of all recovery efforts. This position requires strong communication, negotiation, and problem-solving skills, along with a professional and empathetic approach to debt recovery.

**Key Responsibilities**:

- **Debt Collection**:

- Persuade debtors to pay amounts due and negotiate payment plans when necessary.
- Follow up with debtors to ensure payment commitments are met.
- **Account Management**:

- Monitor and manage a portfolio of accounts to identify potential recovery issues.
- Update account statuses and record all communication with debtors in the company's CRM system.
- Conduct thorough investigations on debtor accounts to resolve discrepancies.
- **Negotiation & Resolution**:

- Assess debtor financial situations to propose feasible payment solutions.
- Work with debtors to understand reasons for payment delays and offer tailored solutions.
- Escalate complex cases to the Collections Manager or legal team as needed.
- **Compliance**:

- Ensure all recovery activities comply with relevant laws, regulations, and company policies.
- Maintain confidentiality and integrity while handling debtor information.
- Stay updated on changes in debt collection laws and best practices.
- **Reporting**:

- Prepare regular reports on debt recovery progress, including successes, challenges, and recommendations.
- Track recovery rates and maintain records of payments received.
- **Customer Service**:

- Provide courteous and professional service to debtors, aiming to maintain a positive relationship even in difficult situations.
- Respond promptly to debtor inquiries and resolve disputes in a timely manner.
- **Team Collaboration**:

- Work closely with other departments, such as finance and legal, to ensure effective recovery of debts.
- Participate in team meetings and share insights to improve recovery strategies.

**Qualifications**:

- **Education**: High school diploma with DRA Certified
- **Experience**: 0-1 years of experience in debt recovery, collections, or a related field.
- **Skills**:

- Strong communication and negotiation skills.
- Ability to remain calm and professional in challenging situations.
- Proficiency in using CRM software and basic office tools (Word, Excel, etc.).
- Good problem-solving abilities and analytical skills.
- High ethical standards and integrity in handling confidential information.

WhatsApp CV: +91 9353732547

**Job Types**: Full-time, Fresher

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Experience**:

- debt collection: 1 year (preferred)
- Telecommunication: 1 year (required)

**Language**:

- Kannada (required)
- Telugu (required)
- Tamil (required)
- Malayalam (required)

**Location**:

- Brigade Road, Bengaluru, Karnataka (required)

Work Location: In person

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