Front Desk Executive

5 days ago

Pune Maharashtra, India Vencer Hospital Full time

Urgent Opening for Front desk Executive

Greet patients politely and ensure that the appointment system is run
efficiently, monitor the flow of patients to and from consulting rooms, managing
queues through telephone and face to face interaction.

Ensure patients are informed if a doctor is running late or called out. Advise patients of relevant charges for services, accept payment and issue receipt for same. Respond to all queries and requests for assistance from patients and other visitors Deal efficiently with emergency situations.

Maintain a supply of stationery to keep consulting rooms stocked; ensure rooms have adequate supplies Keep reception areas clean and tidy.

Monitor daily available appointments and report any overload to supervisor as
appropriate.

Ensure sufficient appointments are blocked off for urgent and triage
appointments.

Receive and make calls as required. Divert calls and take messages as appropriate,
recording information for Doctors to action Ensure phones are accurately transferred to and from night duty service as per set procedures.

Provide non clinical patient care, dealing with requests for information, requests to speak to clinical staff, ensuring confidentiality and privacy for patients.

Responsible for admission procedure Take charge of Billing activities from 8 p.m. To 8 a.m. Ensure that all patient interactions are dealt with confidentially and any
confidential paperwork is dealt with in accordance with practice protocol.

Any other work assigned by the supervisor

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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