Logistics Coordinator
6 days ago
**Key Responsibilities**:
- **Bookings Management**: Handle the scheduling and booking of shipments and deliveries using platforms like Shiprocket.
- **Pickup Coordination**: Work closely with shipping partners to coordinate timely pickups of orders and returns.
- **Customer Escalations**: Respond to customer inquiries and escalations regarding shipment status, delays, or issues.
- **Delivery Escalations**: Coordinate with shipping partners and resolve delivery-related escalations, ensuring prompt resolution and customer satisfaction.
- **Weight Discrepancy Reporting**: Monitor and report any weight discrepancies in shipments, ensuring accurate billing and cost management.
- **Cost Optimization**: Ensure shipping costs are optimized by using tools like Shiprocket and identifying cost-saving opportunities.
- **Order Tracking**: Monitor the status of shipments and proactively address potential delays or issues.
- **Vendor Coordination**: Liaise with vendors, shipping partners, and warehouse staff to ensure smooth order fulfillment.
- **Documentation**: Maintain accurate records of shipments, returns, and delivery escalations.
- **Continuous Improvement**: Suggest and implement improvements to streamline logistics operations and improve customer service.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- JP Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- No. of years experience with E-commerce?
- What was your previous take home salary?
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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