Customer Service Wfh

5 days ago

Mangaluru, India Sore Map limited Full time

Sore Map Limited, a growing company in the Information Technology and Services industry, is seeking a remote Customer Service professional to join our team. In this dynamic role, you will be responsible for ensuring customer satisfaction by providing exceptional customer service and support.

**Responsibilities**:

- Ensure customer satisfaction by actively listening and addressing concerns promptly and accurately
- Effectively troubleshoot and resolve customer issues and complaints
- Process orders and returns in a timely and efficient manner
- Work collaboratively with other team members to identify process improvements and enhance the customer experience
- Maintain customer records and update contact information as needed
- Communicate with customers regarding order status and tracking information

**Requirements**:

- 1-2 years of experience in a customer service role
- Excellent verbal and written communication skills
- Ability to multitask and manage time effectively
- Strong problem-solving skills and attention to detail
- Basic knowledge of computer systems and programs
- Ability to work independently and as part of a team
- A passion for delivering quality service and support to customers.

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