Customer Care Executive

6 days ago

BTM Layout Bengaluru Karnataka, India Tirupur Knitwears Exports P Ltd Full time

Job Title : Customer Service Representative
Employment Type : Full-Time, Permanent
Location : Bengaluru, Karnataka, India
Work Mode : On Site
Shift Duration : 9 hours per day
Shift Type : Fixed
Work Days : 6 days a week

Compensation : Best in the industry standards

**Job Overview**

**Objectives of this role**
- Manage daily workflow within the customer service department
- Address all customer queries and provide permanent resolution
- Create and track customer service goals
- Hire, onboard and supervise new customer service employees
- Assist in developing an effective customer loyalty program
- Document all interactions with clients

**Responsibilities**
- Resolving complaints through interactive communication to ensure customer satisfaction.
- Helping with personalization and customization as per customer requirements
- Understanding why customers abandoned their carts and trying to assist them in making the conversions.
- Staying up-to-date with product knowledge and providing accurate and complete information to the customers.
- Maintaining accurate and detailed records of customer interactions, orders, and all feedback including complaints and resolution in our CRM system.
- Building sustainable relationships and trust with customers and ensuring customer retention.
- Connecting with customers on calls as and when required.
- Respond to customer inquiries on a continuous basis with proper recording
- Receive and implement customer feedback to improve the quality of service
- Manage daily progress in meeting important business metrics
- Generate detailed reports on customer interactions
- Provide additional upskilling or learning opportunities for team members
- Provide regular training to the sales and customer service team and oversee the budget for the customer service department.
- Coordinate directly and manage timeline with the production, dispatch, sales and accounting teams and provide an everlasting solution to the customer queries including complaint resolutions.

**Skills and Qualifications**

Graduate in any discipline with 5+ years of customer service handling experience with the Marketing and Sales-based organisations preferably in garment or apparel sector.
- Demonstrated experience in customer service
- Strong understanding of customer service software
- Clear verbal and written communication skills
- Familiarity with management techniques
- Ability to meet and exceed customer needs
- Ability to work collaboratively

Best regards,

**Santhiya.M**

**Contact / WhatsApp: +91 84384 87308**

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: On the road

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