Customer Service
2 days ago
The job involves
- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call
Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
Understanding multiple products and processes
Influencing customers to buy or retain product or service by following a prepared script to give product reference information
Role & Responsibilities
Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
Ability to understand and handle irate customers
Ability to achieve stretched targets and able to manage the organization standards
Maintain Superior quality service by following organization standards
**Salary**: Up to ₹18,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service (required)
- total work (preferred)
**Language**:
- English (required)
- Hindi (required)
**Speak with the employer**
+91 7877124030
- Health insurance
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