Customer Service

13 hours ago

Thane, India GrownowHR Full time

The job involves
- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call

Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

Understanding multiple products and processes

Influencing customers to buy or retain product or service by following a prepared script to give product reference information

Role & Responsibilities

Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.

Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

Ability to understand and handle irate customers

Ability to achieve stretched targets and able to manage the organization standards

Maintain Superior quality service by following organization standards

**Salary**: Up to ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service (required)
- total work (preferred)

**Language**:

- English (required)
- Hindi (required)

**Speak with the employer**
+91 7877124030
- Health insurance

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