Telecaller

7 days ago

Gurugram Haryana, India Pristyn Care Full time

**About the Role**:
**Key Responsibilities**:

- Make outbound calls to patients/customers for insurance-related queries and documentation.
- Coordinate with insurance companies for pre-authorization, approvals, and claim processing.
- Explain insurance benefits, policy coverage, and exclusions to patients.
- Follow up with patients to collect required documents for insurance processing.
- Maintain accurate call records and update the CRM/system regularly.
- Ensure timely follow-ups for pending approvals or reimbursement claims.
- Coordinate with internal teams (billing, finance, hospital operations) to ensure smooth workflow.
- Provide excellent customer service and resolve patient queries efficiently.

**Requirements**:

- **Education**: Graduate in any discipline (preferred).
- **Experience**: 0-2 years in telecalling, insurance coordination, or customer service (healthcare/insurance domain preferred).
- **Skills**:

- Good communication and interpersonal skills.
- Basic understanding of health insurance processes (cashless/reimbursement).
- Computer proficiency (MS Office, Excel, CRM tools).
- Ability to multitask and handle pressure situations calmly

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

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