Production Operations Administrator

Job Title: Production Operations Administrator

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Hybrid Working

Structured hybrid role:
Introduction:
The vacancy is for a BCS Production Operations L2 Administrator responsible to support live systems, service stability, Technology estate health checks to the Barclays Collaboration services. The Role Holder must have the ability to own and resolve incidents End-to-End and work closely with other Technical Areas E.g. Messaging, Citrix, VDI, Teams, Intune, Sharepoint, etc. & groom engineers, Work collaboratively with other L3 teams for various shift left activities along with a key focus on Automation /simplification & Continuous service improvements.

What will you be doing?
- Systems Management - Responsible for Operational Systems Management and Preventative Maintenance - to include proactive monitoring, system checks, SOD Reports, house-keeping and scheduled maintenance activities.
- Incident Management - provide 24 x 7 (rota) 2nd Line Specialist support for all core and non-core BCS technologies.
- Change Management - Assess, plan, test and implement BAU change into Production environment, adhering to bank’s governance and control procedures.
- Operational Readiness - take full accountability for the testing and acceptance of all change into production environment, including documentation reviews and operations manual production.
- Innovation - a key requirement for this role is to continually keep appraised of Infrastructure and Application enhancements in order to have the ability to continually be reviewing innovative solutions and service improvements as part of the role
- Communication - with any incident raised or escalation to service the role holder must have the ability to communicate at all levels. This would include Client, Line Management and Peer interpersonal skills to either verbally communicate direction and changes required as part of the role, and to follow this up by the production of clear communication to the Client, or process changes/enhancements to line management and peers.
- Ability to execute quickly and effectively - strong influencing skills and ability to get things done in a complex matrix organizational structure.
- Experience of working across multiple business areas, functions and locations.
- Strong problem solving and decision making skills evidenced through challenging existing processes.
- A true team player and collaborator, translating knowledge and experience into strong and productive relationships.
- Excellent interpersonal & communication skills

What we’re looking for:

- Experience required in Exchange On premise & (Exchange Online), M365 Services.
- Working knowledge on Exchange or O365, Azure AD, Mobility technologies like UEM, BBW, Mobile iron or Intunes, MS Skype or Teams, Citrix / VDI will be an added advantage.
- Very good understanding of IT infrastructure and systems integration in enterprise environment
- Experience in providing end user & system support.
- Experience working into 24/7 Operations support on Above technologies.

Skills that will help you in the role:
ITIL Foundation, Office 365 (Exchange Online, Azure AD, Microsoft Intune)
- (MCITP) - Enterprise Messaging administrator 2016/19, Microsoft 365 Enterprise Administrator Expert
- MD-101 for managing Modern desktops
- CCP (Citrix certified Associate & professional)
- MS-101: Microsoft 365 Mobility and Security

Where will you be working?

Pune

Be More at Barclays

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

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