Relationship Officer

2 days ago

Noida Uttar Pradesh, India Pearl Precision Products Pvt. Ltd. Full time

PEARL PRECISION PRODUCTS PRIVATE LIMITED Job Description Department Marketing Preferred Ind./Sector Any Position Title Realtionship Officer Desired Qualifications Any Graduate/Any Post Graduate Place of Posting Noida Total Experience 2-5 Years Reporting To Level-1 Grade - Job Overview: The Relationship Officer will be responsible for building and maintaining strong, long-lasting relationships with customers. The role involves understanding client needs, providing tailored solutions, resolving issues, and ensuring high levels of customer satisfaction and retention. Required Skills and Qualifications**:Education: Any Graduate/Any Post Graduate.** Communication Skills: Excellent verbal and written communication skills to interact with clients and internal teams. **Customer-Focused: Strong ability to understand customer needs and provide relevant solutions.** Organizational Skills: Strong time-management and organizational skills, with the ability to manage multiple client accounts and priorities. **Software Proficiency: Familiarity with CRM software, Microsoft Office Suite, and other related tools.** Industry Experience: Prior experience in the same. **Multilingual Skills: Proficiency in additional languages may be advantageous when dealing with diverse clients.** Office-based work Key Responsibilities:Client Relationship Management: Develop and maintain strong relationships with existing clients to ensure their satisfaction and loyalty.Client Support: Act as a primary point of contact for clients, addressing inquiries, providing information, and resolving any issues they may have.Account Management: Monitor client accounts, assess their needs, and offer appropriate products or services to enhance their experience and meet their objectives.Customer Retention: Implement strategies to retain clients, including regular follow-ups, personalized communication, and resolving any concerns promptly.Sales and Upselling: Identify opportunities to cross-sell or upsell services or products that would benefit the client, contributing to revenue growth.Issue Resolution: Address and resolve any client complaints or service disruptions in a timely and professional manner to maintain client trust.Client Feedback: Gather and analyze client feedback to improve services and ensure client expectations are consistently met.Documentation and Reporting: Maintain accurate records of client interactions, transactions, and feedback. Provide regular reports on client activity and progress.Collaboration: Work closely with internal teams (sales, marketing, product d

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9311867788

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