Market Data Desktop

**JOB DESCRIPTION**:

- J.P. Morgan Chase is a leading global financial services firm. The firm is a leader in investment banking; financial services for consumers and businesses, transaction processing, asset and wealth management, and private equity. Under the JPMC brand, the firm services millions of customers in the United States and abroad. This includes many of the world's most prominent corporate, institutional and government clients. _
- About J.P. Morgan Corporate & Investment Bank_
- J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world._

Market Data Application Support Analyst

The team is a cross business technology team working closely with its APAC, EMEA & NA counterparts through a follow-the-sun model, focussing on issue resolution, sharing of processes and product rollouts. We are entrusted to support all lines of business across all asset classes, including front/back office, sales, traders, analysts and technology operate teams across all lines of business.

Supporting a wide range of market data and trading systems across the bank.

The team provides 7am to 7pm support Monday to Friday working a rolling shift pattern:
Early (7am - 3pm), Middle (9am - 5pm) and Late (11am - 7pm).

Weekday on call and weekend support, once every 4 to 5 weeks.

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**The Role**:

- Provide a knowledgeable and responsive reaction as issues arise, take part in the proactive monitoring of the environment, work within a strong change control environment and successfully plan/deliver small to medium sized projects such as product upgrades including coordinating decommissions, process improvement initiatives, exchange driven changes
- Participation in review of hygiene metrics and processes and continuous improvement is required

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**Key Responsibilities**:

- Operate Management: Perform daily operational management of market data environment, capacity management and problem resolution activities
- Incident Management: Responsible for the efficient resolution of issues to minimize impact to clients including liaising with/coordination of end users, team members, management, vendors
- Change Management: Plan, schedule, test, implement and document change activities without impacting/conflicting with other activities
- Process Improvement: Identify and implement areas for improvement within existing operational and technical processes and maintain related documentation
- Participation in review of hygiene metrics and processes and continuous improvement is required
- Liaising with plan/build teams to ensure smooth transition from project to business as usual for new products and processes
- Environmental hygiene efforts (vulnerability remediation, CAF, weekly reboot and patching reports, MEPC coordination and others)

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**Essential Skills**:

- Working knowledge of TCP/IP and connectivity troubleshooting
- Effective communicator with good written and verbal communication skills, interaction with traders, support teams and vendors being an important part of the role
- Strong coordination skills in managing vendors as part of day issues or upgrades
- Technical trouble shooting experience with proven ability to manage high profile time critical issues. Acts as a positive member of the team that is capable of engaging in deep technical discussions, accepting different point of view and drive forward to develop agreed upon solutions
- Good working knowledge of scripting, including PowerShell, batch files and visual basic as part of the internal packaging process of vendor software
- Strong desire to share knowledge, ideas and solutions with immediate team as well as teams across disciplines
- Previous experience of working in an environment with change management structures and processes plus problem ticketing and resolution systems (knowledge of ITL)
- Documentation diligence - a strong ethos of knowledge management is essential to ensure internal records relating to versions, support documentation and technical diagrams are updated following changes/upgrades.
- Self-motivated, customer focused, innovative and analytical
- Exceptional time management skills and the ability to manage own workload
- Work well individually and in a team setting
- Able to prioritize workflow and work accurately under pressure, paying attention to detail and anticipating issues and dealing with them proactively
- Build and maintain strong internal relationships, understanding the need to be client focused and build strong relationships across the organizations
- Self-starter always seeking new opportunities to improve process and build on automa