Technology Support Iii

5 days ago

Outer Ring Road, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Propel operational success with your expertise in technology support and a commitment to continuous improvement.

**Job responsibilities**
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

**Required qualifications, capabilities, and skills**
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Working experience in one or more general purpose programming languages (Java, Python, Bash) and understanding of frameworks (Springboot)
- Proficiency in automation and continuous delivery methods
- Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Geneos, Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
- Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
- Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
- In-depth knowledge of the financial services industry and their IT systems. Practical cloud native experience

**Preferred qualifications, capabilities, and skills**
- Ability to identify and solve problems related to complex data structures and algorithms
- Troubleshooting common networking technologies and issues Drive to self-educate and evaluate new technology

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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