Front Office Executive

16 hours ago

Kowdiar Thiruvananthapuram Kerala, India Alpha heal Full time

We are seeking a well-groomed, courteous, and customer-focused **Front Desk Executive** to be the face of our aesthetic clinic. As the first point of contact for clients, you will play a crucial role in creating a welcoming and professional environment. You will be responsible for handling front desk operations, client communication, appointment scheduling, and providing administrative support to ensure smooth clinic functioning.

**Key Responsibilities:Client Interaction & Reception Duties**
- Greet clients warmly and ensure a pleasant check-in and check-out experience.
- Answer client queries regarding treatments, prices, and appointments in a knowledgeable and reassuring manner.
- Maintain a clean, organized, and professional-looking reception area at all times.

**Appointment & Schedule Management**
- Schedule, reschedule, and confirm client appointments using the clinic’s booking software.
- Coordinate effectively with doctors, therapists, and other staff to ensure timely service delivery.
- Minimize scheduling conflicts and manage waiting times.

**Client Records & Billing**
- Maintain and update client records accurately, including medical history forms, consent forms, and treatment notes.
- Handle billing, invoicing, and payment collection processes.
- Issue receipts and maintain a daily cash and payment log.

**Clinic Operations Support**
- Assist in inventory checks and ordering front desk supplies.
- Ensure proper filing and administrative tasks related to client documentation.
- Coordinate with the clinical team for daily operational needs.
- Handle feedback and escalate client concerns when necessary.

**Required Skills & Qualifications**:

- Proven experience as a Front Desk Executive, Receptionist, or Customer Service Representative (experience in a clinic, spa, salon, or hospitality preferred).
- Excellent communication skills in English (additional languages a plus).
- Strong interpersonal and client-handling skills.
- Proficient in MS Office and clinic management/booking software.
- Well-groomed, presentable, and polite at all times.
- Multitasking ability and time-management skills.
- Knowledge of aesthetic treatments and skincare products (or willingness to learn).

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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