Food and Beverage Associates

**Grade**: S-4

**Department**: F B Service

**Responsible To**: F B Manager, Deputy F B Manager, Outlet Manager, Senior Captain/Captain

**Job Summary**: As a Trainee Guest Service Associate in the Food Beverage Service department, you will work under the guidance of the Senior Captain/Captain to carry out activities ensuring guest satisfaction. Your responsibilities will involve adhering to the hotel's mission statement, values, and rules while maintaining a professional appearance.

**Established Duties**:

- **Mission Adherence**: Abide by the hotel's mission statement to contribute to a positive guest experience.
- **Values and Rules**: Uphold the values and rules of the hotel to maintain a high standard of service.
- **Professional Appearance**: Maintain a professional appearance according to the set standards of the hotel.
- **Seating Assistance**: Assist guests in finding and seating them according to the established standards.
- **Table Arrangement**: Arrange tables to accommodate the correct number of guests.
- **Order Taking and Serving**: Take and serve orders following established standards and procedures.
- **Food Order Handling**: Assemble and pick up food orders efficiently.
- **Table Maintenance**: Ensure tables are clean and tidy after the main course, maintaining a pleasant dining environment.
- **Guest Satisfaction**: Strive to achieve and maintain a high level of guest satisfaction throughout the service.
- **Timely Service**: Execute all serving activities within the prescribed time limits.

**This role provides a comprehensive introduction to the F B Service department, emphasizing the importance of guest satisfaction and adherence to the hotel's standards and values. As a Trainee GSA, you will contribute to creating a positive and memorable dining experience for our guests.**

**Qualifications**: