Customer Delivery Security Architect

**What You’ll Do**
- Translate business requirements into solution design. Drive customer technology transitions, influencing solution architectures and services.
- Participate in services presales activities, statement of work scoping, review and creation, and position value of Cisco as part of a comprehensive outcome-based solution.
- Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High-Level Design), and advise multi-functional teams across multiple domains.
- Be a trusted advisor, understand customer market and industry, identify product and services growth opportunities. Identify risks and proposes mitigation plans.
- Creatively advocate current and emerging technologies solutions relevant to customer success.
- Build & maintain key CX and customer-partner relationships facilitating best-in-class customer experience.
- Mentor / develop other Consulting Engineers.
- Play the role of an individual contributor.

**Decision Making / Impact**
- Connect with Cisco internal, customers, and partners across functions and boundaries to achieve significant results for Customers as well as Cisco's success.
- Help improve quality, efficiency, and effectiveness of CX functions/processes/projects delivery.
- Trusted Advisor to the Engineering team to improve product and solution features, updates, and roadmap.
- Advisor to help customers in achieving business outcomes, operational, program, or service objectives.
- Mentorship impacts CX technical communities.

**Role and specific responsibilities**
- Contribute effectively to the areas of Customer Solution design; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
- Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g., scripts, software assets) in the most productive manner for various audiences, and customers.
- Provides technical expertise and mentorship to resolve complex customer problems in support of partner concerns.
- Continuously learning and strengthening technical skills for relevant technical disciplines and adjacent technologies.
- Avenues for automation ideation; lead and work with software programmers to implement automation ideas for delivery excellence and efficiency.
- Consults and works with customers and Cisco partners to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, and services to accelerate business outcomes.
- Identify up-sell opportunities and articulates the business outcome value of the combined Cisco services and technology solution proposal.
- Advice on renewals opportunities with regards to technology multi-domain aging opportunities and customer business

**Who You’ll Work With**

CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

**Who You Are**

**Expertise**
- Requires BS/BE/BTech degree or equivalent with 12+ years of experience in a similar job role.
- Deliver high and low-level solution designs that can overlay and embed security controls in underlying IT and network infrastructures like data centers, enterprise network, and cloud.
- Design and identify requirements for streamlining security operations and automation for the operation of security capabilities across the IT segments.
- Experience with consulting level conversations for one or more of the following:

- Zero Trust (ISE, Radius, TACACS, NAC, Guest, Posture, BYOD, profiling, pxGrid and Trustsec, Cisco Duo - Multi-Factor Authentication, Device Trust, SASE)
- Cloud & Network (Firepower, IDS/IPS, Anyconnect, Umbrella/SIG)
- Knowledge of the security market and security technologies (network security, public cloud security, SASE, XDR).
- Expertise in offensive and defensive security practices
- Deliver architectures for various cyber resilience capabilities that include but are not limited to Zero Trust Architecture, SASE, Cloud and Cloud/Hybrid security, Cloud and Cloud-native workload protection, network segmentation, device identity, data protection, and encryption, FSI regulatory compliance and visibility, Cyber Defense and SOC.
- Experienced in customer-facing roles including pre-sales and/or service delivery roles.
- Security-related certifications (CCIE-Security, CCNP Security, CISSP, etc.) with a strong drive for continuous learning.
- You can connect technology solutions to business outcomes. Understand Customer business / technical goals and requirements, and challenges and translate them to solutions using next-gen technologies.
- An inspiring leader who can showcase the value that Cisco solutions and services bring to Cus