Customer Success Manager Cyber Security
4 weeks ago
Job Description - Account Management: - Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention - Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement - Visit customers twice a year to strengthen relationships and understand their evolving needs - Cybersecurity Expertise: - Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues - Act as a security analyst, offering insights and recommendations based on threats generated by CloudSEK's platform - Collaborate with customer security teams to ensure optimal usage of CloudSEK's solutions - Customer Engagement: - Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs - Foster customer champions within client organizations to drive advocacy and referrals - Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery - Revenue Generation and Retention: - Identify opportunities for upselling and cross-selling CloudSEK's products and services - Ensure on-time renewals and maintain a high customer retention rate - Source referrals and participate in revenue generation activities - Product Usage and Feedback: - Ensure 100% product usage for features subscribed by the customers - Conduct configuration reviews and provide recommendations for product enhancements - Gather and analyze customer feedback to contribute to product development and improvement - Operational Excellence: - Maintain accurate records of customer interactions and activities in CRM systems - Contribute to the team by sharing knowledge, conducting training sessions, and writing internal articles - Qualifications: - 5+ years of experience in Cybersecurity, Client-facing experience, or a related role in the cybersecurity industry - Strong understanding of cybersecurity principles, threat intelligence, and digital risk management - Excellent communication and interpersonal skills, with the ability to build strong relationships with clients - Proven track record of achieving customer success goals and driving revenue growth - Ability to work independently and manage multiple accounts simultaneously - Cookie points if you have experience in the below skills - Business reviews - Onsite meetings - Maintaining NRR and GRR - Threat analysis and Value delivery
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Cyber Security Intern
1 week ago
Bengaluru, Karnataka, India Cyber MSI Full timeCyberMSI is a US-based company providing Managed Extended Detection and Response (XDR) cybersecurity services to help organizations avoid business disruptions caused by cyberattacks. As a Microsoft full-stack cybersecurity partner, we specialize in Microsoft’s cloud security, data protection, identity threat detection & response, security exposure...
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Customer Success Manager I
2 weeks ago
Bengaluru, Karnataka, India Rubrik Security Cloud Full time ₹ 8,00,000 - ₹ 24,00,000 per yearCustomer Success Manager - ILocation: BengaluruTimings: EST 5:30 pm to 2:30 am ISTJob SummaryThe Customer Success Manager (CSM) is the primary strategic partner responsible for guiding Rubrik's customers through the entire post-sale journey, ensuring maximum value realization, deep product adoption, and long-term retention. You will serve as the customer's...
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Urgent! Cyber Security Analyst
4 weeks ago
Bengaluru, India Cloudsek Information Security Full timeJob Description - We are looking for a Cyber Security Analyst to be a part of the CloudSEK Cyber-Security team - An ideal candidate will demonstrate an aptitude for learning new technologies, evidenced by the ability to expand upon core knowledge - She/he should be highly analytical with the ability to derive facts quickly, methodically, and accurately -...
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Customer Success Specialist II
23 hours ago
Bengaluru, Karnataka, India Rubrik Security Cloud Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCustomer Success Specialist IILocation: BangaloreShift:- EST (5:30 P.M IST- 2:30 A.M IST)Job Description:Customer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik's SaaS products and technology....
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Cyber Security Manager
2 days ago
Bengaluru, Karnataka, India Bread Financial Full time ₹ 20,00,000 - ₹ 25,00,000 per yearEvery career journey is personal. That's why we empower you with the tools and support to create your own success story.Be challenged. Be heard. Be valued. Be you ... be here.Job SummaryThe Manager, Cyber Security is responsible for overseeing the development and implementation of comprehensive security strategies to protect the organization's information...
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Cyber Security Manager
4 days ago
Bengaluru, Karnataka, India Bread Financial Full time ₹ 20,00,000 - ₹ 25,00,000 per yearEvery career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here.Job SummaryThe Manager, Cyber Security is responsible for overseeing the development and implementation of comprehensive security strategies to protect the organization's information...
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Cyber Security
2 days ago
Bengaluru, Karnataka, India Computacenter Full time ₹ 1,50,000 - ₹ 28,00,000 per yearLife on the teamOperates the cyber compliance framework to ensure Computacenter is continually compliant to our cybersecurity obligations, helping us to achieve our business goals and build customer trust.What you'll doOperate the Cyber Compliance Framework (~ 90%)• Compliance Framework: operate processes and procedures as part of the Cyber Compliance...
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Program Manager
2 days ago
Bengaluru, India Andromeda Security Full timeJob Description:We are seeking a results-driven Program Manager to join our Customer Success team. In this role, you will drive cross-functional programs that enhance experience for SaaS customers, improve retention, and ensure scalable success operations. You will collaborate with CS leadership, product, and engineering teams to deliver initiatives that...
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Program Manager
2 days ago
Bengaluru, India Andromeda Security Full timeJob Description:We are seeking a results-driven Program Manager to join our Customer Success team. In this role, you will drive cross-functional programs that enhance experience for SaaS customers, improve retention, and ensure scalable success operations. You will collaborate with CS leadership, product, and engineering teams to deliver initiatives that...
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Program Manager
2 days ago
Bengaluru, India Andromeda Security Full timeJob Description:We are seeking a results-driven Program Manager to join our Customer Success team. In this role, you will drive cross-functional programs that enhance experience for SaaS customers, improve retention, and ensure scalable success operations. You will collaborate with CS leadership, product, and engineering teams to deliver initiatives that...
