Customer Success Manager Cyber Security

4 days ago

Bengaluru, India Cloudsek Information Security Full time

Job Description - Account Management: - Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention - Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement - Visit customers twice a year to strengthen relationships and understand their evolving needs - Cybersecurity Expertise: - Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues - Act as a security analyst, offering insights and recommendations based on threats generated by CloudSEK's platform - Collaborate with customer security teams to ensure optimal usage of CloudSEK's solutions - Customer Engagement: - Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs - Foster customer champions within client organizations to drive advocacy and referrals - Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery - Revenue Generation and Retention: - Identify opportunities for upselling and cross-selling CloudSEK's products and services - Ensure on-time renewals and maintain a high customer retention rate - Source referrals and participate in revenue generation activities - Product Usage and Feedback: - Ensure 100% product usage for features subscribed by the customers - Conduct configuration reviews and provide recommendations for product enhancements - Gather and analyze customer feedback to contribute to product development and improvement - Operational Excellence: - Maintain accurate records of customer interactions and activities in CRM systems - Contribute to the team by sharing knowledge, conducting training sessions, and writing internal articles - Qualifications: - 5+ years of experience in Cybersecurity, Client-facing experience, or a related role in the cybersecurity industry - Strong understanding of cybersecurity principles, threat intelligence, and digital risk management - Excellent communication and interpersonal skills, with the ability to build strong relationships with clients - Proven track record of achieving customer success goals and driving revenue growth - Ability to work independently and manage multiple accounts simultaneously - Cookie points if you have experience in the below skills - Business reviews - Onsite meetings - Maintaining NRR and GRR - Threat analysis and Value delivery

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