International Bpo Representative

20 hours ago

Vashi Navi Mumbai Maharashtra, India Comtrek Digital Pvt Ltd Full time

**International BPO Executive. (Work From Home)**
**MINIMUM 1 YEAR of EXPERIENCE in INTERNATIONAL OUTBOUND COLD CALLING**

Australian Process (Fixed Shift - MONDAY - FRIDAY) 6:30 am - 3:30 pm

AUSTRALIA OUTBOUND Cold calling - LEAD GENERATION / Appointment Setter, DESIGNATION : International BPO Sr. International BPO Sr. REP.
YEARS OF EXPERIENCE : 2+ years in International outbound cold calling.

Comtrek Digital is a technology-enabled BPO company specialising in customer engagement, Outbound Sales and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

- Client/Customer/People Management
- Drive Performance in the LEAD GENERATION - APPOINTMENT SETTING
- Manage the daily team activities and ensure the daily operations run smoothly.
- Drive Team adherence and manage monthly scheduling.
- Generating 2 hot leads with the decision maker daily.
- Cold calling Australian Business and convincing them to speak to Operation and Sales team in Australia - Via phone call or Face to Face meeting.
- Drive Continuous Improvement in the team along with metrics improvement
- Performance management and appraisals for the entire Team.
- Present Weekly Reviews to the Management on key deliverables.
- One-One with the team and scheduled Monthly Team meetings.
- Knowledge management for the team and quality control
- Responsible for people/employee career development
- Manage Attrition as per process / organization standards

Key Skills and knowledge:

- Graduate with minimum 2 years of experience in INTERNATIONAL BPO sector.
- Managing Telesales process B2b Outbound Lead Generation
- Ability to drive Sales numbers in the team
- Excellent verbal and written communication skills.
- Should be willing to work in shifts along with the team in customer business time.
- Overall should be a good team player with willingness to learn and drive to achieve.
- Practice and focused on Metrics.
- Good Excel skills and Reporting knowledge
- Awareness of SLA/SLO Metrics

Pay: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 1 year (required)

**Location**:

- Vashi, Navi Mumbai, Maharashtra (required)

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