Communication Trainer

6 days ago

Mumbai, India Orange Hr Full time

Process Communication Trainer

About Process Primary responsibility is to monitor calls, coach and develop employees' skills. Secondary responsibility is deliver on the job training, documenting training progress and reporting it to training / Operations."

Title Communication Trainer (US Process)

Location Mumbai Andheri

Requirement Total Experience - 3yrs-7yrs

Relevant Tech Exp. into Training - 1 yrs +

Lead and direct the learning culture and vision in new hire batches.

Develop/implement training programs for new hire agents.

Support the Learning manager by providing development to the on-site front line in order to deliver business objectives.

Manage training programs and the learning experience for adult learners in a site.

Support development programs.

Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively.

Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching.

Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results.

Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team.

Conduct most complex training classes.

Develop evaluation and validation instruments to collect and interpret data, assessing program needs and training program effectiveness.

Identify skill and knowledge requirements for agents through analysis of data from multiple sources.

Develop standards for monitoring Agents/Advisors.

Ensure that feedback programs provide Agents/Advisors with guidance to correct problems.

Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate.

Actively pursue self-improvement opportunities

With regard to compliance, the incumbent:
Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.

Takes personal responsibility to understand and comply with all company and client security requirements and policies.

Ensures that all team members (Sitel or agency/contract) comply fully with the security policies and requirements of Sitel and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

Education Any Graduate

Shift Timings US Shift

Weekly off 5 days (Any 2 days W/offs)

USP Growth, Good Salary, Day shift

Rounds of interview HR + Technical Round

Documents Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving letters

**Salary**: ₹50,000.00 - ₹75,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Training (required)
- total work (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9004984205

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