Client Relationship Executive

18 hours ago

Raja Annamalaipuram Chennai Tamil Nadu, India Citruss Full time

**Onboarding & Coordination**
- Conduct orientation sessions for school coordinators and students on program processes
- Collect coordinator and student details; generate and share login credentials
- Schedule and coordinate launch dates for school projects
- Provide basic technical support on platform access and usage

**Relationship Management**
- Share the academic term calendar of projects/events with partner schools
- Maintain weekly communication with school coordinators to track progress
- Visit assigned schools regularly to build rapport and ensure smooth program execution
- Document all communications and share relevant updates with internal teams

**Reporting & Monitoring**
- Prepare and share project progress reports with assigned schools
- Maintain weekly trackers and dashboards to monitor engagement and completion
- Share attendance data from special events and webinars
- Update monthly activity highlights and plan for upcoming initiatives

Key Skills & Requirements

**Experience**
- Minimum 1 year of experience in a customer service, client servicing, or relationship

management role
- Previous experience in EdTech or education-focused organizations is a plus

**Technical Proficiency**
- Basic troubleshooting for common IT/platform issues
- Familiarity with Learning Management Systems (LMS) is advantageous
- Working knowledge of web browsers, extensions, and system configurations (Windows, Android,

iOS, macOS)
- Experience using customer support tools like Freshdesk, Zendesk, etc.

**Communication & Soft Skills**
- Excellent verbal and written communication
- Active listening, empathy, and problem-solving mindset
- Ability to handle client concerns professionally and confidently
- Multilingual abilities are a plus

**Product Knowledge**
- Quick learner with an eagerness to understand and explain the company’s platform, products, and

services
- Ability to guide users through onboarding, feature usage, and troubleshooting

Pay: ₹400,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8056262605
Application Deadline: 10/06/2025
Expected Start Date: 10/06/2025

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