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Housekeeping Desk Attendant

2 weeks ago

Lucknow, India Sarovar Hotels Full time

Good knowledge in handling guest requests.
- Good knowledge of Housekeeping operations.
- Responsible for Departmental keys and guest room master cards.
- Responsible for all calls coming to the Desk and to convey the right message to the right person.
- Maintaining records related to day to day operations of Housekeeping.
- Follow up with concerned departments in case of guest requests/ complaints.
- Updating the Housekeeping data board with information like VIP in house, Today's occupancy Percentage, arrivals departures, to do list, rooms for super cleaning etc.
- Good understanding of the property management soft wares ( Eg: Opera, Protel, Fidelio etc. )
- Allocate work for each staff according to point system / work load for the day.
- Should have a good telephone etiquette.
- Make the relevant room status changes on the software as per the instruction given by floor supervisors.
- Prepare the room discrepancy list for Front Office.
- Prepare the VIP Amenities list.

JOB REQUIREMENTS
- Must be a Hospitality Management Graduate
- Must have a prior experience of 2-3 years as Desk Attendant.
- Must have good communication skills.