Marketing and Operations Intern

2 weeks ago

Mumbai Maharashtra, India Client of Aikapatya Business Solutions Full time

**Job Summary**:
As the Executive - Marketing, you will be:

- The first member of the marketing team and will work directly with the founders.
- Understand various products and services of the company.
- Responsible for building client databases and handling our CRM system.
- Create content for outbound campaigns.
- Work with designers to create the marketing materials in various formats.
- Build a team to support you as the business volume grows.
- Set-up ROI.

This is a unique opportunity to take the lead in a growing company, with significant opportunities for career advancement.

**Key Responsibilities**:

- Operational Management: Oversee daily operations, ensuring efficiency and quality in service delivery.
- Vendor Relations: Build and maintain strong relationships with designers, marketing vendors, CRM providers
- Technology platforms: Learn and manage different technology platforms independently
- Process Improvement: Identify areas for improvement in operations and implement best practices to enhance productivity and customer satisfaction.
- Budget Management: Monitor operational budgets, control costs, and ensure profitability.
- Customer Experience: Ensure an exceptional customer experience by addressing inquiries, resolving issues, and implementing feedback mechanisms.
- Reporting: Prepare regular reports on operational performance, challenges, and opportunities for growth.

**Qualifications**:

- Bachelor's degree marketing, Business Administration, or a related field.
- 1-2 years of experience in operations management within the travel industry, specifically dealing with hotels and tour operators.
- Strong communication and negotiation skills.
- Ability to work independently and manage multiple projects simultaneously.
- Passion for travel and a deep understanding of the travel market in India.
- Attention to detail and willingness to learn

**What We Offer**:

- Competitive salary with performance-based incentives.
- Flexible work environment with a focus on work-life balance.
- Significant growth opportunities as the first hire in the operations team.
- Opportunity to make a meaningful impact in a growing company.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Travel & Tourism Industry: 2 years (required)

Work Location: In person

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