Er Professional

**ER Professional**:

- Job Req ID: 46242
- Posting Date: 23 Apr 2025
- Function: HR
- Unit: HR
- Location: 12 Bannerghatta Road, Bengaluru, India
- Salary: competitive

About the Role

As part of BT’s India Employee Relations team, this role focuses on supporting compliance with applicable Indian labour laws and ensuring smooth handling of employee relations cases whilst driving the ER culture agenda. You will be responsible for assisting in driving culture and ER alignment and work as the custodian of the culture across India, Statutory compliance tracking, audit coordination, and structured case management under guidance from the ER leadership. The role provides exposure across sites and functions and is suited for professionals with foundational knowledge in compliance and ER handling.

**Key Responsibilities**:
**Driving ER Projects**:

- India Culture Alignment projects and delivery

**Compliance Support**:

- Monitor updates and ensure applicability of key labour laws (PF, ESIC, PT, Gratuity, CLRA, S&E Act, LWF, Maternity, etc.)
- Maintain updated compliance trackers and support documentation of returns, registers, licenses, and inspection records
- Assist in preparing data, documents, and responses for statutory inspections and internal/external audits
- Coordinate with vendors and consultants to ensure ER vendor compliance and timely filings
- Strong understanding of POSH and Support the ICC (Internal Complaints Committee) with records and logistics in line with POSH guidelines
- Partner with ER lead to drive compliance training and awareness initiatives

**Case Management Support**:

- Assist in case logging, document collection, and coordination for grievance, performance, conduct, and harassment investigations - Tier 2 cases
- Work with the ER lead to maintain SNOW-based ER case tracking, action updates, and closure reports
- Present insights and drive stakeholder connects
- Support Line Manager ER capability development workshops and communication campaigns
- Maintain metrics and dashboards related to case volumes, closure rates, and training effectiveness
- Assist in delivery of ER training sessions (performance, policy, ethics) in collaboration with internal stakeholders or external vendors

**Skills & Competencies**:

- Good understanding of labour law concepts and statutory requirements in India
- Hands-on experience with ER documentation, case handling procedures, or compliance reporting
- Strong interpersonal skills and ability to handle sensitive conversations discreetly
- Excellent written and verbal communication skills in English
- Familiarity with HR tools (SNOW, SAP, MS Office) and case documentation processes
- A proactive learner with strong follow-through and attention to detail
- Demonstrated ability to work in a fast-paced, multi-site environment

**Qualification & Experience**:

- MBA or Postgraduate in HR / Labour Law
- 8 -10 years of relevant experience in HR Compliance, Employee Relations
- Exposure to managing audits, labour inspections, or internal investigations will be a must

**Why Join Us?**:

- Opportunity to work on real-time ER cases and compliance operations in a globally governed environment
- Build your ER expertise under senior HR leaders while engaging with law, policy, and people processes
- Be part of India’s ER transformation journey and culture evolution

**Eligibility Criteria**

**Why this job matters**:
The HR Ops. Analyst supports the delivery of people processes and practices such as payroll programmes, HRIS management and data analysis related to employment, employee relations, employment practices and procedures and recruiting

**What you’ll be doing**:
1. Supports the implementation of related people strategies and standard operating procedures to support the achievement of the overall organisational strategic and operational objectives.
2. Supports in the delivery of processes and procedures for the organisation and ensures timely and accurate reporting of information.
3. Undertakes end-to-end processes and systems to best requirements, operational needs and best value.
4. Undertakes activities that contribute to the implementation of organisational policies and procedures, ensuring required updates in policy are included, and the mission and strategic vision are clearly communicated.
5. Contributes to the delivery of specified function personnel record keeping related to matters such as new hires, employee reviews, promotions, transfers and separations. Ensures that personnel records meet all standards of accreditation.
6. Supports in the implementation of ways to improve people processes.

**The skills you’ll need**:

- Regulatory Compliance- Data Analysis- Communication- KPI/Metric Monitoring- Issue Resolution- Change Management- Performance Management- Business Process Improvement- Stakeholder Management- Policy Design- Project/Programme Management- Decision Making- HR Operations- Growth Mindset- Inclusive Leadership**Our leadership standards*