Patient Care Coordinator

**Job description**

**About Synchrony**:
We are India's first Premium lifestyle therapy brand with a well-established, progressive Practice known for delivering excellent patient outcomes in a family-friendly environment where our patients/clients feel comfortable, welcomed, and cared for with the highest quality of care. We are currently operating from four state-of-the-art clinics in _Delhi_, _Noida, Chandigarh, and Gurugram_

Since we started in 2016- Through a team of trained Chiropractors and Physiotherapists we have helped more than 25000 people with their pain and Injuries. We are currently offering chiropractic care, physiotherapy, Sports Physiotherapy, and fitness studio (Yoga therapy & clinical Pilates), with goals to expand to other healthcare services. We are a well-experienced team of therapists and accessory staff where we challenge the conventional wisdom of physiotherapy and rehabilitation.

**The Role**:
We're looking for a dynamic and results-oriented Sales & Customer Service Representative to join our growing team. You'll play a key role in acquiring new patients, retaining existing ones, and ensuring exceptional customer service throughout their journey with Synchrony.

**Responsibilities**:

- Patient Acquisition:_
- Develop and implement strategies to attract new patients through targeted marketing initiatives, including Google and social media campaigns.
- Engage in outreach efforts to promote clinic services within the local community and among potential referral sources (e.g., sports clubs, fitness centers, medical professionals).
- Conduct follow-ups and convert inquiries into appointments, ensuring a high arrival rate.
- Sales and Enrollment:_
- Educate prospective patients on clinic services, treatment plans, and the benefits of physiotherapy, effectively selling the value proposition of our specialized care.
- Collaborate with therapists to create personalized care plans and present these plans to patients, aiming for a 60% enrollment rate.
- Demonstrate exceptional salesmanship while conveying the importance of ongoing treatment for rehabilitation or injury prevention.
- Customer Service Excellence:_
- Provide a warm, welcoming, and professional environment for all patients and visitors entering the clinic.
- Address inquiries, concerns, and feedback from patients promptly and courteously, ensuring a high level of satisfaction.
- Build long-term relationships with patients, fostering loyalty and trust in our services.
- Data Management and Reporting:_
- Utilize the clinic management software (Kivihealth) efficiently for patient records, scheduling, and follow-ups.
- Generate reports and track key performance indicators related to patient acquisition, conversion rates, and enrollment statistics.

**Qualifications**:

- Bachelor's degree in Marketing, Business Administration, Healthcare Management, or related field preferred.
- Proven experience in sales, preferably within the healthcare or wellness industry.
- Excellent communication, interpersonal, and persuasive skills.
- Ability to understand and convey the benefits of specialized therapy services to potential patients.
- Strong organizational skills with attention to detail.
- Familiarity with digital marketing tools and customer relationship management software is a plus.
- Passion for healthcare and a commitment to delivering exceptional customer service.

**Why Synchrony?**
- Be part of a growing and dynamic organization with a clear vision for the future.
- Make a real difference in the lives of your patients, helping them achieve their physical goals and overcome injuries.
- Develop your sales and customer service skills through comprehensive training and mentorship programs.
- Enjoy a competitive salary and benefits package, along with opportunities for career advancement.

**Selling Skills are Key**:
We believe in the power of effective communication and persuasion to build lasting relationships with our patients. In this role, your selling skills will be crucial in:

- **Understanding patient needs and presenting solutions**: You'll need to actively listen to patients, identify their pain points, and tailor your communication to address their specific concerns. By effectively explaining the benefits of Synchrony's services and how they align with individual goals, you can convert inquiries into paying patients.
- **Building trust and rapport**: Establishing strong patient relationships is essential for long-term retention. Your ability to connect with patients on a personal level and demonstrate genuine care will be key in keeping them engaged and invested in their treatment plans.
- **Overcoming objections**: You'll be prepared to address any concerns patients may have about cost, treatment options, or time commitment. By addressing objections confidently and providing clear value propositions, you can ensure patients feel comfortable moving forward with Synchrony.

If you're passionate about healthcare, possess st