Customer Care Officer
3 days ago
**CCO Job Responsibilities**: **Department: W & AW** **Job Position: Customer Care Officer** **WL:1A** **Location: Patna** **CCO Responsibilities** - Delivering Superior Consumer Experience - Consumer Retention and Acquisition - Developing the Capabilities of LSP TL / LSP and LSP Technician **Delivering Superior Consumer Experience**: - LSP Infra: Managing the LSP Infra to deliver consumer experience. - Delivering Prompt Service: Religiously monitoring the pendency and driving 100% TAT delivery - Delivering Service Quality: Tracking the service quality and ensure First Time Right. - Updating Quality Feedback: Monitoring the complaints closure in Web/App and to ensure 100% proper categorization of complaints in the system. - Driving C-Sat Score: Delivering the superior consumer experience and to improve the C-Sat Score.Driving. - New Initiatives: Efficiently drive new initiatives aligned with business goals. Managing the Consumer Base: Understanding the consumer base in his territory category wise, device SKU wise, consumer consumption pattern wise and the importance of consumer retention. - Driving the GKK Repeat Purchase: Drive repeat purchase by sharing the consumer data who are due for purchase with the LSPs and religiously monitor the progress of the activity. - Ensure > 75% consumer retention.Drop Out categorization: Understand the reasons for drop out and properly categorize the consumers based on the reasons for corrective actions. - Improve the consumer retention: Implement the corrective actions on ground, fine tune the process based on the ground requirement to achieve higher consumer retention. - Lead Management: Setting up and managing the LSP infra for leads conversions. - Lead Conversion: Drive Speed to Reach and lead conversions by monitoring /reviewing the lead business with the LSPs.Drive Upgrade: Understanding the upgrade opportunity and drive upgrades by training the technicians on ODPEC. **Capability Development of the LSP /LSP TL / LSP Technician**: 1.Product Training: Conducting structured product training programs covering the Product technology, troubleshooting procedure and closure of complaints in the CRM. 2.Imparting Service Culture: Driving the Service Culture to deliver superior consumer experience in the consumer life cycle journey by - Consumer First AttitudeDelivering Prompt Service - Driving Desired Technician Productivity - Importance of Technician Grooming - Adherence of Complaint Escalation Matrix - Importance of providing Quality Feedback - Importance of tool Bag and Spares C-Sat Score 3. Consumer Retention and Consumer acquisition: Imparting the importance of consumer retention and acquisition. Guide the extended team to improve the retention and conversions by training them on ground doing live consumer visits. **2. RESOURCE TO BE MANAGED UNDER POSITIONS AUTHORITY** - LSP Team Leader - Back office co-ordinator - License Service Providers - Service ZSOs **3. LATERAL CONTACTS** (key individuals, teams within the concern whose collaboration is needed on a permanent basis by the position). Team: - Supply Chain team - Sales Team - Quality Team LI-Remote
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Customer Care Executive
2 weeks ago
Kolkata, West Bengal, India Vidya Bridge Full time**Job Role - Customer care Executive** Salary Up to - 11500/- + Over Time+ Incentive Gender - Male/Female Qualification - 12th Shift Timing - Rotational 24*7 ( Any 9 Hrs. including 1 hr. break) Eligibility-Fresher/Experience Language - Hindi, English Work From Office Only +91-8318110780 **Job Types**: Full-time, Fresher Pay: ₹10,000.00 -...
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Customer Care Executive
2 weeks ago
Kolkata, West Bengal, India Subhadrajobs consultancy Full timeWe are haring for the Customer Care Executive for the BPO We are giving free jobs. It's WORK FROM OFFICE. Qualification: Graduate/Undergraduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 24*7 **Salary**: 15000 CTC (11568 in hand with 2958 quarterly bonus) 18600 CTC...
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Customer Care Executive
18 hours ago
Kolkata, West Bengal, India Calltawk Solution LLC- FZ Full time**Job Title**: Customer Care Executive **Company**: Calltawk Solution LLC **Location**: Kolkata (Work from Home) **About Us**: Calltawk Solution LLC is a leading customer service provider committed to delivering exceptional support experiences. We are looking for talented individuals to join our dynamic team as **Customer Care...
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Customer Care Advisor
2 weeks ago
Kolkata, West Bengal, India Capgemini Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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Customer Care Executive
4 days ago
Rajarhat, Kolkata, West Bengal, India TEAM HR GSA Pvt Ltd Full timeCustomer Care Executive Banking Process Time To Time Office Maintenance Follow Up Monday To Sunday Office One day Week off Salary - 11k to 15k Fixed Salary + PF ESI Insective Contact Person - Senior HR-8420014581 **Salary**: ₹11,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Leave encashment - Life insurance - Provident...
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Customer Care Executive
18 hours ago
Kolkata, West Bengal, India subhadrajobs consultancy Full timeWe are haring for the Customer Care Executive for the BPO We are giving free jobs. It's WORK FROM OFFICE. Qualification: Graduate/Undergraduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 24*7 **Salary**: 15000 CTC (11568 in hand with 2958 quarterly bonus) 18600 CTC...
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Customer Care Executive
4 days ago
Kolkata, West Bengal, India Adyan Consultants PVT LTD. Full timeCustomer care executives are **responsible for helping companies build and maintain relationships with their clients and customers**. Relationship-building skills allow them to better connect with others, communicate effectively and ensure that customers' needs are met. **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Provident...
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Customer Care Executive
1 week ago
Rajarhat, Kolkata, West Bengal, India Ayka Communication Private Limited Full timeHiring for Customer Care Executive Work from Office Basic Computer Knowledge Must able to handle customer queries HSC/Graduate Both Hindi /Bengali/Odia/Assames languages preferred Rotational Week off Shift timings - 9 am to 6 pm Salary - Freshers - 10000 (In Hand) Experience - 13-18k (In Hand) Immediate Joiners For details contact - ...
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Customer Care Executive
1 week ago
Kolkata, West Bengal, India Dhal Information System Pvt.Ltd.(DIS) Full time**Position: Customer Care Executive**: - **IN hand salary - 12600**: - **Location: Kolkata**: - **Experience: Freshers and experienced (both welcome!)**: - **Language: Assamese**: - **Job Type: Onsite** Assist customers with inquiries, concerns, and issues promptly and professionally. Maintain accurate records of customer interactions and...
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Customer Care Executive
6 days ago
Kolkata, West Bengal, India Amar Khamar Full time**Key Responsibilities**: - Handle inbound and outbound calls to assist customers with product inquiries, bookings, and follow-ups. - Maintain and update customer data in the system. - Address customer concerns and escalate issues to the team when necessary. - Coordinate with product and logistic team to ensure timely delivery. - Generate reports and...
