Marketplace Operations Executive

7 days ago

Chennai, India GoFrugal Technologies Full time

You're the catalyst for smoother marketplace operations, single point of contact for buyers and sellers in a marketplace. While sellers concentrate on servicing orders, your tireless contribution puts a smile on all stakeholders (buyer, seller, marketplace and technology provider).

**Roles and responsibilities**:
**Create, review and publish compelling content**
- Work with internal and external teams on the smooth onboarding of a seller through the onboarding process with compatibility, and catalogue complaint check of the seller
- Work with sellers and logistic partners to monitor and facilitate on-time order fulfillment as per the standards of the marketplace to ensure a good buyer experience
- Facilitate the issue resolution mechanism between the buyer apps and sellers on returns and refunds to ensure the right dispute resolutions as per the marketplace SLAs
- Work with buyer apps to get an on-time settlement as per SLAs, and verify the payouts done on each cycle to ensure zero discrepancies. Also, support the finance team in processing on-time settlements
- Communicate the important expectations/SLAs of the Marketplace for the seller to adhere to and work with sellers on their adherence to any new agreement change/Policy releases by ONDC and GOFRUGAL
- Prepare and maintain a dashboard on the on-boarding metrics, order fulfillment metrics, issue resolution metrics, and settlement metrics to help all the stakeholders to take faster decisions

**You will not fit in the role if**
- You are an individual rock star performer and not a team player
- You cannot collaborate with intense engagement with the right people at the right time for the right solution
- You need someone to follow up on your work and not a good self-learner and find it difficult to go an extra mile
- You do not enjoy continuous feedback and learning
- You feel like a victim in every challenge raised by customers or partners
- You love blaming others instead of seeking help to get the job done when it matters
- You are afraid to raise challenges at work even if it's your senior
- You feel daily stand-ups, weekly reviews and course correction are too much pressure
- You just want a 9 to 5 job

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