Csa

2 weeks ago

Chennai Tamil Nadu, India Firstsource Healthcare Full time

CSA- **Date**:Jun 2, 2025- **Location**:Chennai, IN- **Requisition ID**:1650- **Description**:

- **JOB DESCRIPTION**
- **Designation**: Customer Service Trainee
**Department**: Operations
**Location**: Chennai
- **Report to**: Team Leader, Operations.
- **Work Set-up**: Work from Office
- **WORK BRIEF**:

**CORE RESPONSIBILITIES**
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team performance.
- Grasp, Comprehend & clear the training period with relevant toll-gate scores
- Attend all team briefing/meetings/coachings on a timely basis.
- Be knowledgeable of regular process changes provided
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR- Connecting with customers, listen, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritise tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development
- **Value-Add Responsibilities**:

- Participative in team bonding, offline activities as necessary
- Assist new team members in need and breed the team culture
- **Essential Knowledge**:

**Essential Skills**:

- Willingness to work in rotating shifts (including night shifts).
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of atleast 20 WPM/90% Accuracy
- **MINIMUM QUALIFICATION**:

- Graduate(Fresher)

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