Customer Service Executive

2 days ago

Mumbai, India KNYA MED Full time

**Job Description - Customer Service Professional**

We are aiming to be the Nike for Medical Apparel. Not all heroes wear capes, some wear #KNYAMedHero

KNYA Med: Workwear for medical professionals

Our founders are alums of Stanford University, the University of Pennsylvania and Lasalle College of the Arts

What you will be doing:

- Work from Office Role; must own a laptop
- Manage incoming phone calls and handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task and manage time effectively
- Prior experience in customer service
- Own a laptop
- Strong English language verbal and written communication skills
- Excited about sales and the e-commerce industry

**Salary**: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Lower Parel West, Mumbai - 400013, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you own a laptop?

**Education**:

- Diploma (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (required)

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