As Customer Service Representative, India

2 weeks ago

Gurugram Haryana, India Graco Full time

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

Job Purpose

Accurate and timely response to customer inquiries and product questions.

Essential Duties- Directly communicate with customers (i.e users, distributors, sales/marketing, and Graco Minneapolis ordering entities) via phone, EDI, Internet, or fax, GEDI, etc.- Provide support to customers for product related inquiries.- Review and process orders received from customers.- Developing all resources that aid in resolving customer inquiries.- Actively engage in continuous improvement programs.- Process and respond to customer inquiries, deductions, requirements, complaints, and other needs in the most expeditious and courteous manner possible (i.e. shipping errors, entry errors, and traffic questions).- Make promise date commitments to customers as required and follow through to insure that commitments are either met or the customer receives as much advance notice as possible.- Answer questions regarding department, distribution, and/or corporate policies and procedures to appropriate individuals as required.- Assist in developing work procedures and work instructions.- Participate in continuous program of training on products, promotions, policies, etc.- Perform any other responsibilities as assigned.

Position Requirements

Essential- Two year technical degree or bachelor’s degree possessing a mechanical aptitude or equivalent relevant combination of education and experience.- Two plus years experience in a customer service phone environment or equivalent.- Knowledgeable in preparation of all export documentation for international shipments (applies to Ohio Customer Service).- Excellent communication, presentation, and interpersonal skills.

Desirable- Graco product knowledge.- Related industry experience.- Training experience.- Oracle knowledge.- Foreign language (Spanish, French or Portuguese preferred).- Previous international experience in a Logistics or Customer Service function (applies to Ohio and International Customer Service).

Proven Quality. Leading Technology. Launch your career with Graco

Graco offers attractive compensation, benefits and opportunities for both professional development and career progression. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k) and tuition reimbursement.

Our expectations are high. That's why we are always looking to hire the brightest and the best

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