Non Voice Process

International Chat - Customer Operations

India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_

Shift Timings - Night Shift |Management Level - Analyst

Specialism - Customer Care

We are looking to add to our talent pool an Analyst - International Chat with 0-3 years of

experience. This role will be part of Customer Operations - Chat process wherein preferred

information and share it with all the key stakeholders, highlighting opportunities for improvement

and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within

defined timeframes while maintaining high quality standards and superior service levels. The ability

to take proactive actions and willingness to take up responsibility beyond the assigned work area is a

plus.

Analyst - International Chat Operations - Customer Care - Customer Operations Responsibilities
- Review customer service notes
- Check status of services on account
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs

Minimum Qualifications
- Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of

experience
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behaviour, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments - part time courses, tuitions, etc. that hamper work

performance

Preferred Qualifications
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyse information and evaluate results to choose the best solution and solve problems

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Flexible shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Kishangarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Fluent English (required)

**Speak with the employer**
+91 7004466143
- Health insurance