Operations Coordinator
2 weeks ago
**Responsibilities**:
- Respond to queries from parents, coaches, and the sales team.
- 25% of the Job includes outound calling (around 20-25 calls per day)
- Engage with parents in WhatsApp groups, answering questions and providing updates.
- Onboard new students and provide support as needed.
- Send fee follow-up reminders and make calls for timely payments.
- Create and update class batches, ensuring accuracy.
- Monitor coaches' attendance and ensure daily class recordings are shared.
- Coordinate with coaches to ensure smooth lesson delivery.
- Assist with administrative tasks to improve operational efficiency.
**Skills & Qualifications**:
- Excellent communication skills, written and verbal.
- Strong organizational and multitasking abilities.
- Familiarity with online platforms and communication tools (e.g., Zoom, WhatsApp).
- Basic knowledge of chess is a plus but not mandatory.
- Proactive, detail-oriented, and solution-driven.
**Work Hours**:
- **6 days a week**, **11 AM to 8 PM**.
**Salary**:
- During a 3-month probation period: ₹8,000 per month.
- After probation, permanent employment with a salary starts from ₹15,000
- Half-yearly performance reviews.
Join **The Mind Chess Academy** and help deliver an exceptional learning experience. If you’re highly organized, passionate about customer support, and thrive in a fast-paced environment, we’d love to have you on board
Pay: From ₹10,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Fixed shift
Application Question(s):
- What is your Age & Qualification?
- Do you have any similar Job experience?
- Where do you currently stay in Bangalore?
- Are you clear with probation pay is 10000 after parmanent it starts from 15000 per month?
Work Location: Remote
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