Phone Banking Officer

3 days ago


Sector Noida Noida Uttar Pradesh, India Helpmate solution Full time

Job Title: Personal Phone Banker

Location: Noida City Centre

**Salary**: ₹14,000 '“ ₹16,000 per month

Employment Type: Full-time

Experience: Freshers & Experienced Graduates

Job Summary:
Key Responsibilities:
'¢ Handle inbound and outbound calls to assist customers with banking products and services.

'¢ Address customer queries, resolve complaints, and provide accurate information.

'¢ Cross-sell and upsell banking products, including savings accounts, loans, and credit cards.

'¢ Maintain and update customer records in the system.

'¢ Ensure compliance with banking regulations and internal policies.

'¢ Achieve monthly targets for customer satisfaction and sales.

'¢ Escalate complex issues to the appropriate department for resolution.

'¢ Provide a seamless banking experience by guiding customers through various digital banking channels.

Required Qualifications & Skills:
'¢ Education: Graduate in any discipline (Commerce, Finance, or Business preferred but not mandatory).

'¢ Communication Skills: Excellent verbal and written communication in English and Hindi.

'¢ Customer Service Orientation: Strong ability to handle customer queries and provide quick resolutions.

'¢ Sales & Persuasion: Ability to promote and sell banking products over the phone.

'¢ Problem-Solving: Quick decision-making skills to assist customers effectively.

'¢ Technical Skills: Basic knowledge of banking services and computer proficiency (MS Office, CRM tools).

'¢ Team Player: Ability to work collaboratively in a fast-paced banking environment.

**Experience**:
'¢ Freshers with excellent communication and customer service skills are welcome.

'¢ Previous experience in customer support, banking, or telecalling will be an advantage.

Perks & Benefits:
'¢ Fixed salary with performance-based incentives.

'¢ Career growth opportunities in the banking sector.

'¢ Training and development programs.

'¢ Friendly and professional work environment.

How to Apply:
Team Hr

Helpmate

+91 81265 05735

Pay: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person



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