Phone Banking Officer
1 week ago
Job Title: Personal Phone Banker
Location: Noida City Centre
**Salary**: ₹14,000 '“ ₹16,000 per month
Employment Type: Full-time
Experience: Freshers & Experienced Graduates
Job Summary:
Key Responsibilities:
'¢ Handle inbound and outbound calls to assist customers with banking products and services.
'¢ Address customer queries, resolve complaints, and provide accurate information.
'¢ Cross-sell and upsell banking products, including savings accounts, loans, and credit cards.
'¢ Maintain and update customer records in the system.
'¢ Ensure compliance with banking regulations and internal policies.
'¢ Achieve monthly targets for customer satisfaction and sales.
'¢ Escalate complex issues to the appropriate department for resolution.
'¢ Provide a seamless banking experience by guiding customers through various digital banking channels.
Required Qualifications & Skills:
'¢ Education: Graduate in any discipline (Commerce, Finance, or Business preferred but not mandatory).
'¢ Communication Skills: Excellent verbal and written communication in English and Hindi.
'¢ Customer Service Orientation: Strong ability to handle customer queries and provide quick resolutions.
'¢ Sales & Persuasion: Ability to promote and sell banking products over the phone.
'¢ Problem-Solving: Quick decision-making skills to assist customers effectively.
'¢ Technical Skills: Basic knowledge of banking services and computer proficiency (MS Office, CRM tools).
'¢ Team Player: Ability to work collaboratively in a fast-paced banking environment.
**Experience**:
'¢ Freshers with excellent communication and customer service skills are welcome.
'¢ Previous experience in customer support, banking, or telecalling will be an advantage.
Perks & Benefits:
'¢ Fixed salary with performance-based incentives.
'¢ Career growth opportunities in the banking sector.
'¢ Training and development programs.
'¢ Friendly and professional work environment.
How to Apply:
Team Hr
Helpmate
+91 81265 05735
Pay: ₹14,000.00 - ₹16,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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