Information Systems

1 week ago

Pune, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**
- Job Description: Overview:

- Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution.

Major Accountabilities:

- Serve as focal point for customer issues, concerns, and requests for enhancements.
- Capture detailed and accurate information about issues, concerns, and enhancements.
- Collaborate with others in support of products, processes, and problem resolution.
- Simulate or recreate user issues to resolve operating difficulties.
- Requires general supervision; decisions and actions are based on established procedures and assigned tasks.

**Education**:
Postgraduate/Graduate or Basic college Graduation education or equivalent work experience with emphasis in business, finance, or information technology.

Knowledge / Experience:

- Customer service experience preferred.
- Experience of Operational Service Desk preferred.
- Experience in L1 level of technical troubleshooting is preferred.

Skills/ Abilities:

- Good Interpersonal skills
- Basic computer skills (Mainframe, Microsoft Office, Lotus Notes, Monitoring tools experience) Effective written and verbal communication skills Ability to organize and prioritize tasks based on current business needs.

Top Skills:

- Customer Support, Application Monitoring, L2 technical troubleshooting, Knowledge of Mainframe would be a plus.
- Fintech Experience - Good To have (Finance or Banking Domain)

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